Tenant Charged for Service Call out Fee (As No Fault Found)
Last edited 21/05/2019 - 14:36 by 1 other user
Long time lurker, first time poster.
We are tenants on an apartment. We noticed a smell coming from the dishwasher that wouldn't go away through deodorising and other means. I informed the rental agency who sent round a service man, they claimed there was nothing wrong with it (but no advise about the smell). We disagreed but said we would try other ways to get rid of the smell.
Two months later, we have now received a bill of $110 for the service charge as no fault was found. Anyone else experienced this. I spoke to RTA in QLD who said I can dispute via form 16, however I would expect the tenant rarely succeeds in these cases.
Never experienced this in 15+ years, has anyone else been charged for call outs as a tenant?
Thanks for feedback. I own an investment property, so totally get the whole someone has to pay and it shouldn't be the owner if no fault. Maybe it comes down to what I actually said - email below. I just presumed the agency handyman would come round to inspect (he was already fixing a window seal for us).
"We continue to have troubles with our dishwasher. As mentioned to xxx at the quarterly inspection, our dishwasher has been foul smelling from day 1. We have cleaned the filter and bought off the shelf dishwasher cleaner, however it continues to toxify the apartment whenever opened. Please can we find a solution to this"