Caught by David Jones Cancelled Order "Cancel Frenzy"

Pricehipster lead me to some great prices at David Jones during the recent Click Frenzy, but 4 out of 5 items that I was able to purchase were cancelled. Sigh.

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David Jones
David Jones

Comments

  •  

    Sounds like David Jones.

  • +14 votes

    There's no other store (for cancellations) like David Jones

  •  

    Not only do they cancel, they list items that are not available at all, or are only 'click and collect' and no stores have them - and definitely not any stores near you.

  •  

    Bait & Switch

  •  

    It gets better. They cancelled my order due to "no stock". I have been going back and forth with them for the last two days. I called the Burke street store and what do you know, they have several. The customer support told me that "stores are not required to take part" but when i purchased i was given the option to click and collect from their CBD store. Shifty practices which i will be going to the ACCC over

  •  

    Ok, so I was in email communication with them, first email they acknowledged the issue and apologised, and said they'd refund.
    But I insisted that the issue for me was being charged a full delivery fee for a partial order, and they resolved that for me too…. leaving me with a fairly satisfactory position on their customer service.

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