Pricehipster lead me to some great prices at David Jones during the recent Click Frenzy, but 4 out of 5 items that I was able to purchase were cancelled. Sigh.
Sounds like David Jones.
There's no other store (for cancellations) like David Jones
EB wrote the book and you get stuck with shippng :p
yes indeed, stuck with $10 delivery for delivery of a single item
I'd like to think the ACCC could be dragged into this
Non-delivery of products & services | ACCC
It is illegal for a business to accept payment for products or services they do not intend to supply.
Yeah there is - Myer is just as bad with cancellations. Worst luck is when you're stuck with discounted gift cards you intentionally purchased just for that item.
Not only do they cancel, they list items that are not available at all, or are only 'click and collect' and no stores have them - and definitely not any stores near you.
Bait & Switch
It gets better. They cancelled my order due to "no stock". I have been going back and forth with them for the last two days. I called the Burke street store and what do you know, they have several. The customer support told me that "stores are not required to take part" but when i purchased i was given the option to click and collect from their CBD store. Shifty practices which i will be going to the ACCC over
Ok, so I was in email communication with them, first email they acknowledged the issue and apologised, and said they'd refund.
But I insisted that the issue for me was being charged a full delivery fee for a partial order, and they resolved that for me too…. leaving me with a fairly satisfactory position on their customer service.
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