I just had to contact telstra to apply the $10 port in credit for the plan (huawei $65 jb telstra plan). I also switched to the $49 60gb click frenzy sale plan which supposedly switched a few days ago, even though I didn't receive any notification. The customer service guy then says that he can switch me to another plan also 60gb for $49 except this wont expire after 12 months. Everything the same. Unlike the sale plan that will lose its $20 credit after 12 months and go back up to $69 (I have to read the fine print on this…can someone confirm if that is true?)
Customer service person kept insisting plan was identical. Then sent me the pdf and T&C. The plan wasn't on the pdf. Just the usual $49 M plan 15gb data and payg international calls. the $69 L plan with 60gb data and xl plan at $89 with 90gb data. I then asked where was this $49 60gb plan? He said it was the $49 M plan with 15gb data except that he would add the 45gb data and put notes in the account for it. I then asked if the international calls were still free and not payg and supposedly I would keep that feature, even though it isn't on the M plan and he didn't need to make notes of that…
So he sends me more T&C and then I see that bonus data will expire after 12 months. So ask him and he says correct you will go back down to 15gb, but then he would leave notes in the account to continue the bonus 45gb data. I asked if notes would be required to keep the unlimited international calls too. He said no need.
In the end, it just seemed too dodgy to me. Every time it seemed ok, I would get more T&C which then contradicted what he was saying. So told him just to leave it on the $49 sale plan and I would think about it.
Any one else come across this offer? Any Telstra reps who can comment?
I wouldn't trust the ***** at the Telstra call centre to do anything.
Source … these were the words spoken to me by someone at a Telstra store (Telstra corporate owned).