Had really bad experience with a strata company. Lack of communication and transparency. So we changed to a new strata company after all owners (small complex <10 units) agreed. I still feel unhappy so left negative review on Google. They ask me to remove my review otherwise will take legal actions (Defamation Act). Though I feel I wrote the truth.
e.g. no quotes and no approval. We request quote and want to decide the frequency for cleaning and mowing later. It was documented in EGM notes that strata to obtain quotes. Strata send someone for the work and informed no one. We do not know when and how often services being called and unable to check if it's being done. We feel we received much less than claimed amount. Later we saw the bill for cleaning and mowing is over 2000 over unknown period. After my google review, strata explained they have rights to carry out work without approval (below $2000) as it was agreed in Management Agreement. Strata agent did not inform us such thing on EGM when we asked for quotes. They charged us mowing lawns for $154 each time while the local council does it for free.
A lot of other issues as well. My neighbours can confirm my review is true.
Anyway, just wondering should I be worried? They are a small company with less than 10 people. They have two 1 star reviews with no content pluse my 1 star review. I wrote in details under my real name which probably is a stupid thing to do. What should I do next? Should I go for fair trading instead of express my anger on Google review? Should I seek legal advice? Should I delete my review? I'm based in NSW if that helps. Any suggestion will be appreciated. Thank you.
Thanks everyone for your valuable replies. Really appreciate it. I am waiting for an actual email/letter from their solicitor to see if they are bluffing or not, and to what extent they want it to go. I will drop the review if it gets too serious (and leave a short anonymous review several weeks later). Also, I submitted a complaint to Fair Trading to chase details of the expense. I guess that's it for now.