Guys, I activated my Boost plan 80GB /12 months plan on Friday 21st June. Was tracking my usage carefully through their app. Yesterday when I checked I had used about 320+ mb data, the balance on Plan showed about 950 mb deducted. I'm assuming that this could happen with any other plan as well
I had a long chat with their team through their App and finally after long chat I got reversal of the data and they reset my plan back 80 GB and got the data which I did not use credited back. The chat history was long but here is snapshot when they finally confirmed they are crediting the data back…
Have kept chat transcript for my records
Me: History shows this 6729kbytes + 4178kbytes + 308354kbytes this is about 310 mb
YEs. Im calculating how much usage consumed on our end in total.
Me: According to me approximately I have used 320+ mbs whereas in balance 950 mb is deducted
got that. As I can see here you are correct. Actually it was only for 329mb in total. Good thing that you have checked your account. Let me go ahead and apply the 950mb.
Me: Sorry I never transferred large file, and when you say you have turned it off means what? I'm unable to understand
You will not be charge again for those files since that you should not be charged on the first place
Me: Which large files are you talking about, what if this happens in future
I already made sure of it. I can guarantee you that it wont happen again as I am doing doing this for how many years now.
Me: I know it's 80 GB now, but I have 1 year recharge, I can't check everyday all this…. And now I don't trust the balance shown… Because you can imagine no one keep track of it
No worries, you can request for usage history documents every month you want. That will be give you the full details . You dont need to track it everyday. As I have mentioned that we are experiencing some credits issues yesterday,this might be an impact of itbut rest assure that it will be fixed since that it is now being handled by our technical team.