Kogan First - Has Anyone Successfully Received a Refund from Kogan First?

Ltapp on 26/06/2019 - 20:22

So I've just forgotten to cancel my Kogan First Membership after signing up for the 30 day trial about a month ago, didn't read the fine print and didn't realise until I got a nasty email saying I was billed 99 bucks for the membership. Completely my fault, happened with amazon too, but unlike Kogan, were more than happy to offer me my refund.

I opened up a support ticket asking for a refund and am yet to hear back, but I'm not very optimistic at this point.

Is there anything I can do right now to get my money back?

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Comments

  • Neoika on 26/06/2019 - 20:41

    https://www.kogan.com/au/kogan-first-terms-conditions/

    No.2b says NO. (Sorry Kogan profit first, customer service second)

    I would sign up this kind of trial offer via a debit card with always low/zero fund on it.

  • markathome on 27/06/2019 - 08:10

    You'd think it would be covered under the "Priority Customer Service". If it gets rejected, I'd definitely go back to them and stress that you're a member of Kogan First.

  • scatman00 on 27/06/2019 - 11:44

    Kogan are generally not the type to keep the customer happy…

  • SnoozeAndLose on 27/06/2019 - 13:02

    Do a credit card charge back is the only option but what will happen after Kogan found out is another story

  • pistachio1 on 27/06/2019 - 20:13

    Buddy, ozbargain 101 is to cancel automatic repayments as soon as you've finished setting up the trial! And if company won't let you do that, you set up calendar notification for 2 days before trial runs out so you can manually cancel it.
    Best of luck trying to get your refund. I know Amazon are very good like that, but honestly, I wouldn't expect it from Kogan.

  • msax002 on 26/10/2019 - 12:52

    Hi there tapp,
    Just wondering if you managed to get a refund from Kogan for the kogan first membership?

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