Oman Air Booking Issue - Help!

Posting this on behalf of a friend

They booked 2 return tickets through the Oman air website. Paid using a debit card and confirmation page appeared with a booking reference number.

Now, 2 weeks later, there is no evidence of the booking. No money has been taken out of the account. There was no confirmation email. They called Oman air and they could find no booking using that reference number.

Any ideas what may have happened?

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omanair.com
omanair.com

Comments

  • +1 vote

    Sounds like a glitch happened maybe with their website or payments processor

    But he should have contacted them same day or day after if he didnt get an email or any money taken out

    •  

      Yes the fact there was no email confirmation should have raised alarm bells

      The photos I saw of the reservation number looked like the legitimate site

  • +2 votes

    O-MAN That's unlucky

  • +3 votes

    2 weeks ago could it have been a similar fake site to steal credit card details, that would explain the confirmation number not being recognised by the real Oman air. Perhaps card deteils will be used illegally later, or theyve been sold

    •  

      The photos I saw of the reservation number looked like the legitimate site

      Thanks!

  •  

    Unfortunately I doubt much can be done now (2 weeks later). Your friend should have contacted them immediately when the payment didn’t go through and they didn’t get a confirmation email…