Level 1/Level 2 Technical Support Job

winning101 on 01/07/2019 - 20:02

I'm just wondering what past experiences/education does someone have to do to get one of these jobs.

If there are different requirements for level 1 and level 2 tech support jobs please let me know.

Computing

Comments

  • Xetrok on 01/07/2019 - 20:33
    +2

    How long is a piece of string?

    A quick google shows some basic definition with help desk here;
    https://forums.whirlpool.net.au/archive/621760

    So requirements and skill would vary from organisation to organisation.

  • mskeggs on 01/07/2019 - 21:04
    +2

    You can get a support job at an ISP with no training or qualifications beyond a clear telephone manner and a general familiarity with computers. These are entry level jobs.

    • mskeggs on 01/07/2019 - 21:11
      +9

      I see you keep posting very similar questions. Maybe you could be more forthcoming about what you have tried so far to get a job? It seems like you are just posting career questions when you have a thought bubble, and never trying any of the suggestions.
      It is not likely anyone on OzBargain will offer you a job as a result of these questions.

      • N1NJ4W4RR10R on 03/07/2019 - 20:22

        Possible OPs still in their teens looking on a possible career path?

  • Quantumcat on 01/07/2019 - 21:31
    +1

    Some retail or other experience where you can show you can get on with strangers and be helpful and professional, English fluency and good telephone manner, and average or better computer literacy.

  • Randxyz123 on 01/07/2019 - 22:55

    Excellent - Fluent English,
    Ability to learn things
    General google-fu skills
    Rough idea of how computers and printers work.

  • winning101 on 02/07/2019 - 02:00

    mskeggs im working at a cafe at the moment. Im almost done studying, studied
    HTML
    JAVASCRIPT
    CSS
    PHP
    BOOTSRAP
    SQL
    GIT
    PYTHON 2
    JAVA
    C
    C++
    so was thinking about getting a programming job. I saw helpdesk jobs dont require much experience compared to programming jobs and so it peaked my interest.
    Thanks everyone for your replies, even the tough love is valuable

    • t_c on 02/07/2019 - 04:34
      +1

      But can you reverse a binary tree?

    • Randxyz123 on 02/07/2019 - 09:51
      +1

      I work in IT. You are thinking about it the right way. You want to go for a job in a smaller company where they keep their dev in house (If they do any). Heaps of people start at the help desk and move into programming.

  • winning101 on 02/07/2019 - 12:25

    thanks man, just looking for a foot in the door, once i have some experience on my belt i'll be able to go for some higher level jobs, or maybe i'll really enjoy working at a help desk.

    • Dangit on 03/07/2019 - 12:23

      'Enjoy' & helpdesk shouldn't be in the same sentence.
      Just keep applying there are always companies looking and you do have some skill in programming that might be useful for the company :D

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