Copper from Street to The House - Who's Issue?

spackbace on 05/07/2019 - 11:57
Last edited 05/07/2019 - 11:59

Ok so mum n dad are getting FTTC, which is only just rolling out.

At some point, with the roadworks etc going on in their street, the ADSL got screwed around, and they came out and put a cable from the manhole out the front of their house, right to the house, as a temporary measure. They justified it with "NBN will be here soon and we'll sort it then" or similar.

So they have a physical cable above ground going to the house which will obviously need to be fixed. Who's issue will that be with a new signup and installation of NBN?
I'd like them to go with Aussie Broadband, but they feel they want to go for Telstra thinking it will give them better chance of getting the issue sorted sooner. I'm not so sure.

They've been told they can't contact NBNCo directly to resolve it, it has to be the ISP who raises the issue. Will this also add to install costs if NBNCo charge that back to my folks? Should they charge it to the home owner?

Internet

Comments

  • whooah1979 on 05/07/2019 - 12:00

    Does the premises have a workable (not blocked) lead-in conduit?

    • spackbace on 05/07/2019 - 12:01

      I believe something got disconnected in the man-hole, hence them putting in an above-ground cable.
      Not sure what was disconnected, guessing that could be it?

      • whooah1979 on 05/07/2019 - 12:10
        +2

        psst. Don't tell anyone, but if existing conduit happen to be blocked on inspection then they'll send team out to construct a new lead-in.

        PS. Take images of the road work. Raise a complaint with Telstra stating that the 2Pair lead-in was damaged by the road work contractor. TLS may send a tech out to repair the 2Pair and backcharge the road work contractor.

  • geek001 on 05/07/2019 - 12:05
    +1

    I am no expert, but if it happened to me, I would try and get something in writing from the road works people. A NBN technician is not going to bury the cable when he/she comes to hook your parents up. Then it would be up to your parents to try and coordinate between the road works people and NBN.

    • [Deactivated] on 05/07/2019 - 17:36
      +2

      Homeowner: may I please have X in writing.

      Workers: Nah.

      Fin

  • brad1-8tsi on 05/07/2019 - 12:11
    +4

    lodge a fault / issue / complaint with their current provider. Tell them you want it fixed and that NBN can't be contacted. Worry about NBN later.

  • Munnday on 05/07/2019 - 12:18
    +2

    Technically any service provider (existing ADSL or NBNco) is responsible upto the point of the termination point of the lead in cable, generally on the outside of the house.

    I would recommend them contacting their current ADSL provider to get the issue resolved correctly before moving over the the NBN - if your doing it after you run the risk of getting charged as they may say that you caused the issue.

  • wombat81 on 05/07/2019 - 12:18

    I'm not sure what the best answer is to your question, but ABB are good at chasing NBN to resolve issues they are responsible for.

  • garetz on 05/07/2019 - 13:24
    +1

    It's definately not your responsibility or the home owners, whoever owns the copper, its their responsibility.

  • geech on 05/07/2019 - 14:48
    +1

    I'd advise to get it fixed before you go to the NBN. Personally, I'm on FTTP, and everything has been smooth for me - however I know a number of people that have had no end of problems dealing with the NBN when there is copper involved.

    At least you can escalate to the TIO if it gets to that point now. Once you go to NBN, then you've got no major escalation options.

  • mreddie on 05/07/2019 - 15:22
    +1

    I ended up running HFC down an existing conduit to my front door from a pit in the street, NBN guy didn't want to it when he arrived saying he'd have to get "Civil" involved. I said "get stuffed, we're doing this today". So we ended up running fresh HFC from the powerlines, into two pits and then down the old conduit to the home. Took 3 hours but it was worth helping him and getting it done.

  • the Unforgiven on 07/07/2019 - 10:50

    If it works, don't worry about it. In the bush they do that stuff all the time. Like running wires on the top of fences. Putting wire across paddocks that have stock (true story)

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