AirAsia Flight Cancelled / Travel Insurance?

I booked the new Airasia route from Brisbane to Bangkok for August travel. Received a txt and email today that the outbound flight was cancelled (assuming this is due to low booking volume, typical move for Airasia..).

I was able to re-book the outbound flight to a different date. Received new itinerary and noticed that the return flight was also changed (no notification about this at all!).

Unfortunately this has changed our entire travel schedule and most pre-booked flights/accommodation are non refundable.

Would travel insurance cover us in this case? I am guessing not, as this has happened prior to travel and is not a legitimate reason?

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Comments

  • +3 votes

    Nope, travel insurance doesn’t cover airline scheduling changes. Most budget airlines do it, not just AirAsia so its not fair to say its typical for AA, i’ve flown them lots and theyre ok for what they charge, You want full service you gotta pay for it

  •  

    I know this is retrospective but Airasia cancelling flights because of low volume caused me to never use them again. As OP said, this causes massive issues with non refundable hotel bookings and such.

    •  

      Yeah - kind of the risk you take when going with budget airlines. You save dollars sometimes, othertimes it costs you. Risk/reward.

  •  

    the risk you take.

  • +3 votes

    I'd give complaining to Air Asia another go, especially if your original return flight or a similar one you would prefer still exists.

    They have been taken to task by the ACCC for similar things in the past. https://www.accc.gov.au/media-release/airasia-x-commits-to-p...

    •  

      The link posted above is a good read. I'd be hitting Air Asia up about your out of pocket expenses and next time fly a decent airline (although it is a shame that there is a lack of choice from BNE to BKK direct).