TPG NBN HFC - do these 50/20 speeds look right?

GF just had TPG NBN 50/20 switched on.
NBN type is HFC.
They appear to have used the existing (unused) foxtel cable from the street to the NTD box (16m). Tech claims he tested it and it's "within spec".

The modem is whatever TPG supplied as part of the package. Settings are whatever TPG set them at.

These figures look "wrong" - DL looks slow / UL looks fast for 50/12

Time:10.00 (about 1 hr after install)
Server: Sydney
Latency 15ms
DL: 29.3Mbps
UL: 16.9Mbps

Time:15.30
Server: Sydney
Latency 14ms
DL: 32.9Mbps
UL: 17.4Mbps

Time:16.30
Server: Sydney
Latency 11ms
DL: 32.3Mbps
UL: 30.5Mbps

It's Crows Nest. It's school holidays. I'm not sure if either of those make a difference.

thanks

edit / closure:
Retest results with TPG supplied router as there appears to have been a problem at the exchange:
Ethernet cable
Telstra Chatswood server.
Ping 8ms
DL: 45 +-2
UL: 18 +-1

WiFi (TPG supplied modem)
Telstra Chatswood server.
Ping 11ms
DL: 39 +-2
UL: 18 +-1

Related Stores

TPG Internet
TPG Internet

Comments

  • +2 votes

    Its 50/20 or 20/5, there is no 50/12.

    TPG router is crap, get your own. Also it could be due to wireless congestion, if there are a lot of other wireless routers nearby (neighbours etc) it fails to pick another channel.

    • +2 votes

      As above, NBN sell 50/20, not 50/12
      So the upload looks about right (aside from the third test, but that could be a testing anomaly.

      The download looks rubbish for HFC.
      Make sure you're not testing on WiFi.

      • +1 vote

        @scubacoles I'll check it on the wekend plugged in. She would have been checking on WiFi.

        @GTR12 I'll do a channel scan and find one that's quiet.
        She has a good modem/router. I'll disable the modem and try that.

        •  

          Umm it not work, but try it anyway. I have TPG HFC and bridging is annoying on the supplied TP-Link router.

          Are you planning on bridging or using your own modem/router combo? if its the latter, the NBN supplied modem (black box) needs to be connected to LAN 1, and you need to be on VLAN 2 (its required) and make sure you get the TPG username/password (also required for TPG). MTU needs to be 1480 or 1492.

          The TPG support don't help if you BYO router, and the support staff constantly confuse the modem (NBN black box) with the TPG router (the white TP-Link), they keep calling that the modem, just a heads up.

    •  

      50/20.
      Sorry brain fade.

      Title and post edited

  •  

    Definitely think the upload looks fast, I haven't tested NBN bus didn't expect speed to go beyond what you're paying for (assumed capped at 12).

    According to TPG:

    Standard Plus Evening Speed - NBN 50 - Typical Evening Speed: 42.6Mbps
    https://www.tpg.com.au/services/nbn-plans#section5

    I wonder if they're getting around it by having those speeds as 'total' and not 'download'.

  •  

    Those stats are based on their entire average and not area average I believe

    Since TPG has their own network as well as using the NBN, their average is boosted by their own fibre network, my mate is on it, its awesome

    The retailers on the NBN dont have much influence outside limiting your capacity. Speed is essentially all NBN

  • +1 vote

    imo the download is pretty damn low. I am not with TPG but my speed on 50/20 are 49/19mbps. I have HFC too

  • +1 vote

    TPG HFC 50/20 as well. Just tested and: ping 9ms, 47.5 down, 17.3 up.
    Have regularly got above 40DL and 20UP.
    Your ups look fine, downs could be better.

  •  

    Aussie broadband hfc 25/5 and getting 21/4.5 during peak and offpeak

  •  

    i was stuck with TPG on naked ADSL, to switch i needed to install a new line which ended up costing quite a bit

    when NBN arrived i couldn't switch soon enough, now with aussiebb but honestly… i'd chance it with anyone over TPG, just terrible… plenty of sneaky and dodgy practices like throttling, the worst DNS servers i've ever used, dodgy routing… they are just terrible IMHO

    i'll be switching to exetel once my monthly $20 credit runs out with aussie unless there a better offer here on ozbargain, maybe kogan put something up in the next couple of months

    AussieBB HFC
    50Mpbs unlimited - never seen below 47Mbps

    TPG are the used car salesmen of broadband, when the time comes you're going to have fun disconnecting, god.. everything about them is dodgy and painful

    •  

      Interesting.
      I was with TPG at my old place for ~10 years. I didn't have to experience leaving them as I simply signed the contract over to my ex-wife and let her deal with them.

      I've had a good experience with them overall although their overseas call centre can be frustrating due to line quality (unaccepatable for a telco) and heavily accented CSAs.

      Throttling? I started using Bulletin boards in 1992 an illegal 64kbs modem so even throttled speeds are liveable for me :-)

      •  

        use to recommend them.. can't stand them now.. just really dodgy operators.. they'd route traffic through the congo if it was cheaper for them..

        hope it holds up for you.. found their international routing and dns services sub-par, also found my service gimped when i tried to stream non mainstream services, i am sure they'll have you completely covered for netflix, stan, youtube, etc - it's when you take that lemon off-road that you notice the wheels fall off

        when a site doesn't work it's going to be TPG's dns.. might as well nip it in the bud and setup some free dns services, theres some decent privacy ones out there or you could just connect to skynet (ie google) - they track everything thru website analytics anyway

        love the idea of weaponizing TPG and passing it over to the ex-wife, definitely got something back there!

  •  

    For closure:
    It sounds like something hadn't been set properly at the exchange. GF received numerous messages while at work saying she hadn't plugged in the modem but she new she had. By the time she got home it seems to have sorted itself out.

    Retest results with TPG supplied router:
    Ethernet cable
    Telstra Chatswood server.
    Ping 8ms
    DL: 45 +-2
    UL: 18 +-1

    WiFi (TPG supplied modem)
    Telstra Chatswood server.
    Ping 11ms
    DL: 39 +-2
    UL: 18 +-1

    Happy with that

    •  

      You do know that the TPG router is shit right? it barely handles the bandwidth on the 5Ghz wifi, forget the 2.4Ghz. Wired is fine.

      •  

        Yes, somebody mentioned that previously and I have taken that onboard and hardwired the TV and will hardwire the Apple TV when I remember to bring a network cable from home.

        When I get my head around it I'll swap in her old router/modem. She has a fancy looking Netgear that is ~3 yrs old. I'll get the partno & post it here to make sure it's up to the task before wasting my time…

        Thanks everyone

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