New Terms and Conditions for Mobile Phone DPC contracts.

Lstartthecar on 23/07/2019 - 05:43
Last edited 23/07/2019 - 05:45

Has anyone else noticed the interesting new terms within mobile phone contracts purchased from Telstra. These new terms accompany the new No Lock in Contract mobile plans.

These days t&c’s are generally designed to protect both the consumer and the businesstand Terms and conditions have come a long way since the days of the dodgy fine print.

And along come these new terms introduced on 25 June 2019.

Here’s a summary of the terms below and you can read the full details at https://www.telstra.com.au/content/dam/tcom/personal/consume…

The following additional terms apply to DPCs entered into on and from 25 June 2019

If you have outstanding amounts in relation to a DPC Telstra has the right at any time without consent or notice to assign their rights (cancel your account and sell the debt) to a credit collection agency. And you may may not assign your rights to anyone.

In addition they can share any of your information to third parties such as credit collections agencies as they so chose.

And no more waiving to switch to a new plan early…

‘Your obligation to make payments under or in connection with the DPC is absolute and unconditional. To the maximum extent permitted by law, you agree that you may not exercise any right to any set-off, counterclaim, withholding, deduction or reduction in respect of payments under or in connection with the DPC for any reason whatsoever’

I have a feeling the new plans were designed to work with a new credit management system/process.

What you also may not know is if you've been disconnected and have an outstanding amount the credit management team can extend your entire payment for 6 months and they cant record a default or must remove any default.

Mobile

Related Stores

Telstra
Telstra

Comments

  • whooah1979 on 23/07/2019 - 06:46
    +2

    Easy fix. Pay your bills on time and enjoy their service.

    • [Deactivated] on 23/07/2019 - 08:56
      +4

      Great advice if Telstra didn't screw up accounts so badly, so often and be so completely unhelpful about it.

    • startthecar on 23/07/2019 - 11:22

      ‘Woah ‘you agree that you may not exercise any rights.. to a deduction or reduction..that you may have in relation to a DPC’ for any reason whatsoever. These new terms have nothing to do with not paying your bill on time.
      Exactly Mullsie and don’t forget the blatant lies.

      • HighAndDry on 23/07/2019 - 12:31

        you may not exercise any right to any set-off, counterclaim, withholding, deduction or reduction in respect of payments under or in connection with the DPC for any reason whatsoever

        This part? It's a standard commercial clause. Because they don't know if you may have other contracts with Telstra, they don't want you offsetting other potential/arguable amounts against what they're owed. E.g. if you're a Telstra contractor and you're making a claim for underpayment or non-payment, they wouldn't want that to affect the fact that you might owe them money under a mobile contract.

  • startthecar on 23/07/2019 - 11:01

    I agree pay your bills on time and you have no problem. However unfortunately things happen which people have no control of. There are genuine reasons these situations occur.

    But what’s really concerning is the fact that this new process won’t be limited to new plans considering Telstra is aiming to reduce old plans from circulation. You don’t have to even be overdue for them to cancel your service. If you can’t pay your DPC and cancellation fees immediately in one payment for all of your services like they require and start on new plans, it’s over to debt collection agencies for you.

Login or Join to leave a comment
Login Join