So I bought a Google Home (the standard version) almost two years ago. Last week, the mic has stopped working so whilst it still plays music etc. it doesn't respond to commands anymore.
Anyway, it says on their website they have a 2 year warranty and I'm just under that period (https://support.google.com/googlenest/answer/7072892?hl=en-A…)
So I've talked to their chat support and they've verified the system is at fault and asked me to send receipt and purchase details and have forwarded it to their service department for confirmation.
However, whilst Google may be a smart company, they don't seem to use the smartest people in their organisation to run their Service Department cause they keep coming back saying that the warranty is expired without giving an explanation. I suggest it's because they can't figure out that the date on the Australian receipt I'm providing them should be dd/mm/yyyy format instead of mm/dd/yyyy. I've even sent them a wikipedia article proving to them that in Australia we indeed use this date format.
Anyway, really don't want to spend too much time on this - I also want my google home replaced. I bought it from Telstra Online shop - can I just take this to the Telstra shop to get it replaced? Is the retailer responsible for handling manufacturer warranty? I don't want to take it to Telstra and for them to just handball me back to Google.
Why don't you contact Telstra and find out?