NBN FTTC - Who Sent The NBN Connection Box to You and When Was It Sent?

alvian on 26/07/2019 - 18:04
Last edited 26/07/2019 - 19:27

To any OzBargainer who have experienced NBN FTTC installation.

I will get getting FTTC soon and I wish to know who sends the NBN connection box to you and when does it get sent? I am talking about the white box with the nbn logo (the leftmost device in the diagram, the one with 1 power socket, 1 telephone socket and 1 Ethernet socket) and not the Wi-Fi router/gateway.

Does the Retail Service Provider send it to you when you join a plan, or does NBN send it to you when FTTC becomes available at your premises, or some other entity sends it at a random time? I asked a RSP about switching to FTTC (when it becomes available) and the RSP wants to charge me $79 for delivery of the NBN connection box. Does it sound right?

And before you reply the $79 is for the Wi-Fi router/gateway from the RSP, I did tell the RSP that I will be BYO router and I don't need another one from them.

Thanks in advance for your answers.

Internet Broadband FTTC nbn

Comments

  • Kail on 26/07/2019 - 18:20
    +1

    NBN Co sent us our connection box.
    They sent it once our ISP cut us over from ADSL to NBN.
    It took about a week to arrive so we were without internet during that time.

    Hopefully their process is less stupid now but it is NBN so…

    Edit: The NBN connection box was free. We paid our ISP for a router but that was it, aside from the usual monthly internet fee.

  • follow on 26/07/2019 - 18:22
    +1

    if you have an appointment with them, they'll probably install it then

  • Platinumtelecom on 26/07/2019 - 19:04
    +1

    Got FTTC installed a couple of Month ago.
    The installer will have the box with them.

    If you currently have ADSL, make sure you select your NBN with a different provider so that they don't automatically disconnect your ADSL, you can do it when you are confident NBN is working properly.

    I highly recommend Aussie Broadband because of their upload speed @ 30-40Mbps, I have a referral code if you want:-)

    • alvian on 26/07/2019 - 19:21

      Thanks for the tip regarding the switchover from ADSL.

    • ESEMCE on 26/07/2019 - 23:56

      But they'd have to cut off your ADSL (physically) to connect your FttC…
      I don't see how the ISP makes any difference?
      If they're leaving the long tail of your ADSL Copper all the way back to the exchange or RIM, your FttC is going to be noisy like FttN or worse resulting in FttN or worse speeds.

      • Platinumtelecom on 27/07/2019 - 07:52

        Good point, silly me, I was thinking about my situation because I was on cable broadband.

      • Russ on 03/08/2019 - 16:04

        Not necessarily. The standard feed-in cable is two pairs of wires, of which your ADSL uses only pair. If you ever had a second line installed, or if you install a second socket yourself that connect to the extra pair, you can probably convince the FTTC installer that the ADSL belongs to your "housemate", and you need them to use the second pair.

  • awkwardmon on 26/07/2019 - 19:14
    +1

    Working in TPG we sent out FTTCs with a NCD (the white box), not too sure about other ISPs though!

    • alvian on 26/07/2019 - 19:24

      Interesting. We have already these different answers:

      1. NBN sends it for self-installation after ISP/RSP cuts off ADSL.
      2. NBN installer brings it and installs it.
      3. RSP sends it for self-installation.
      • serpserpserp on 26/07/2019 - 20:10

        1 & 3 are kind of the same answer I think.

        I believe 2 is for people on HFC or the like and are getting non-HFC NBN installed on premises.

    • fertiliser on 26/07/2019 - 22:17
      -1

      A non-communicable disease (NCD) is a disease that is not transmissible directly from one person to another. NCDs include Parkinson's disease, autoimmune diseases, strokes, most heart diseases, most cancers, diabetes, chronic kidney disease, osteoarthritis, osteoporosis, Alzheimer's disease, cataracts, and others.

  • kahn on 26/07/2019 - 19:23
    +2

    Different RSP's may have different costs, but from my personal experience with Aussie Broadband, the FTTC connection box (NCD) was free. Your RSP will arrange to have one sent to you when you join a plan. It should take a few days. No installation or appointment is necessary.

    Edit: from ABB's info page
    "This type of connection does not require a nbn™ appointment most of the time and is relatively easy to install."

  • zaddaz on 26/07/2019 - 22:31
    +1

    It depends on the FTTC address (type).
    Mine was free (BYO wifi router). The NBN tech brought it with him to the appointment. He then had to find the pit to activate the NBN.

    I manually canceled ADSL after it was all working fine.

  • whooah1979 on 27/07/2019 - 15:50
    -3

    Subbies are required for activations. They'll bring an NTD.

  • bombaman on 28/07/2019 - 17:03
    +1

    Telstra FTTC here.

    Telstra sent out the FTTC NCD with the Arcadyan modem (free). Upgraded from ADSL 2+ to FTTC, no tech appointment, ADSL worked up until the NCD was connected.

  • Of Aquitaine on 31/07/2019 - 21:46
    +1

    NBN technician asked me if my ISP had sent the NCD and I told him ‘No, only the router’ (that was free but I paid $20 for delivery with Exetel), so technician got one out of his van and installed it and got it all working within about 15 minutes.

    I had my ADSL with Exetel too and I was given a certain window to revert back to ADSL if I wanted (can’t remeber how long) but didn’t need because all went swimmingly and now my speeds are 5 times faster and $10 a month cheaper than ADSL.

  • mccarthyp64 on 11/08/2019 - 02:44
    +1

    If the address is service class 31 or 32, an NBN tech appointment is needed and the tech will provide the NCD. If the address is SC33 (someone else nearby went from 31/32 to 34), the RSP sends the NCD.

    Source: Worked for iiNet for almost 2 years and now working for a business provider.

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