Internet has been unresponsive, games lagging online. Speedtest says net is good. Any ideas?

KenDiaMoi on 06/08/2019 - 13:36

Hey guys, am pretty desperate if anyone could throw me a bone and give me some tips.
My internet has been pretty unresponsive as of late. Only started maybe a week ago.
When I click youtube clips, it takes several seconds to start up.
If i browse websites, the page takes a few seconds to load, and dropsdowns are sometimes blank, before they load.
The main issue is in most games I have been lagging.
SPeed test says I am 10ms, 100mbps dl, 20mbps upload.

I am connected to ethernet to the router/modem.
My firewall is off.
Network profile is private
My power settings on max performance.
My dns is 1.1.1.1.
My vpn is uninstalled
Game ports are open.
my antivirus is uninstalled.
Updates in background are off.
My housemates netflix is on HD, not 4k.
My torrents are off, my housemates torrents are never on.
My NAS is currently off.
Ive reset router and modem.
Energy efficient ethernet is off

Im pulling my hair out. any ideas ? Thanks for the time

Computing

Comments

  • dapt on 06/08/2019 - 13:41
    +4

    Some simple things to check

    -Try speedtests to overseas stations, i.e. USA.

    -Perform some traceroutes (Google will help with this) to see if there is a routing issue.

    -Does this happen on just your PC or phone/other PCs on your network?

  • crashloaded on 06/08/2019 - 13:42

    Try running in safe mode with networking and see if you have the same issue? If not something is draining your bandwidth.

    Check msconfig startup for any odd .exe's.

  • veetor on 06/08/2019 - 13:47
    +2

    Are other devices in the household experiencing issues?

  • apptrack on 06/08/2019 - 13:49

    I would try run Ubuntu as a live ISO https://ubuntu.com/download/desktop

    https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-…

    It runs off the USB and you can see if the problems still occur.

    Removes any software level problems.

  • jackinyourbox on 06/08/2019 - 13:59
    +9

    Your housemate has been downloading hd porn in secret. Common tell-tale signs include missing tissues around the household, TV left on mute, excess toilet breaks, and mismatched/odd socks in laundry. Best to confront him in privacy to avoid social embarrassment.

  • o53djz7qTPY4der on 06/08/2019 - 14:07

    How did you set DNS? At router or system level?

  • geek001 on 06/08/2019 - 14:12

    Which speed test are you running? The one on Google or the one on speedtest.net? Speedtest.net by default tests your connection between your computer and your nearest node, which is usually your ISP. Your connection to your ISP maybe good, but your connection problems sound like a problem from your ISP to the rest of the world.

    Try changing the test server to a location in the US or a site where you are having issues with.

  • HighAndDry on 06/08/2019 - 14:14

    The other option might be some kind of virus on your computer.

    CCleaner

    Malwarebytes

    Your installed antivirus.

  • Hellfire on 06/08/2019 - 14:16
    +2

    Any devices syncing?

    I've had a couple of issues where files are syncing from phone (photos, video) and laptop (onedrive - all documents) that have resulted in the internet being very slow and unresponsive.

    • ssquid on 06/08/2019 - 16:41
      +1

      Yep, sounds like something is hogging all the upload bandwidth.

  • hey aj on 06/08/2019 - 14:19
    +12

    My firewall is off.
    my antivirus is uninstalled.

    Turn on and install these, please.

    Do not use a P2P client until you have done this and run scans on your machine. There could be an application taking bandwidth or limiting your connection. Recommend Malwarebytes to check.

    Run a tracert to google.com via the command line. Note if there is an unusual delay between hops to identify issues between your node, router, and ISP. DNS can have an impact, worth trying google DNS or ISP DNS and run tracert after each change to see if hop traffic has changed.

    Did you login to your router to check if all status checks are green?

    Source: I am a network engineer.

    EDIT Somebody downvoted me? LOL I'm out.

  • trankillity on 06/08/2019 - 14:25
    +1

    Run a speed test on DSL Reports. It's the only one I know of that can measure buffer bloat as well as download/upload speed, which is the leading cause of lag in games.

    If you're getting more than about 10-20ms of buffer bloat here, it's too much and you'll need to set up some sort of QoS. Many routers support QoS to dynamically limit traffic based on priority traffic.

    The other thing it could be is your DNS. Try setting your preferred DNS on your router to Google's public DNS servers (8.8.8.8 and 8.8.4.4).

    • Wallyt99 on 06/08/2019 - 21:10

      Sounds like a DNS issue.

      • o53djz7qTPY4der on 08/08/2019 - 07:20

        I think this too. I asked earlier in the thread how they changed their DNS, e.g. on Windows or Router. If they just did it on Windows they could still be using the default ISP DNS that is configured in the router.

        Alas, they did not bother to respond.

  • Bid Sniper on 06/08/2019 - 14:30
    +1

    What does the router stats say?

    Other device on network ok?

  • iforgotmysocks on 06/08/2019 - 14:33
    +3

    Internet has been unresponsive, games lagging online

    Are you sure that you're not a scrub, and just need to get good?

    • Wallyt99 on 06/08/2019 - 21:09
      +2

      A scrub is a guy that can get no love from you.

  • achew on 06/08/2019 - 15:39
    +1

    Ignore the comments that are here just for laughs, you've either got a simple, or a serious problem.

    You need to isolate the problem - can you test for similar behaviour on other devices, laptops etc?

    If you see that the problem is only being observed on your system, under your windows account, you will want to test within windows before you blow it all away with an OS change:

    Create a new user on your computer, log into that account. Be sure to sign out of your own, so that none of your personalisations are running. Don't apply any personalisations to this new account, other than ensuring Antivirus and Firewall are installed, active and operating without errors. Solve any A/V and FW errors first, before you test with any games.

    Test with the browsers installed on the system under the new user account, and also test with games. You don't have to create new user accounts for the game tests.

    If you find that the problem under your user account is not being replicated on this second account, and also not on any other machine or device with internet access, you most certainly have a problem with your user account. Best solution there would be to log into your account, run network diagnostics, and if all else fails - backup your personal data and migrate it to the new account.

    If the problem affects everything on the network, take note of your essential settings on your router, and perform a factory reset. Only input what is necessary to faciliate the most basic tests. If no change, then contact your ISP and lodge a complaint. I suspect there is an issue with their cache system.

    Worst case scenario is..
    you're possibly under surveillance.

    Achew
    'scuse me

  • daalinz on 07/08/2019 - 08:20

    Windows updates?

  • weezlebub on 08/08/2019 - 14:32

    web sites slow, have you tried simple stuff:
    - clear cookies & cache
    - set virtual memory to a static value (i don't care if windows 10 manages it better than xp, it's still how i do it)
    - task manager to close programs that auto load on startup
    - close other background programs
    - update windows (if there's an update pending install, it can slow things down)

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