Third-Party
Hi everyone, can I please have your opinions for the below matter with Cashrewards (the reason for your vote)? Thank you in advance.
I have not used Cashrewards for a while. One day, I decided to withdraw the fund from one of my accounts (I have 3 accounts with them and been using them since 2015). I received the below email from Cashrewards the next day:
We can see you are attempting to withdraw your Available Rewards from your Cashrewards account. At this time, our system has flagged a possible issue with your account that we need to discuss with you first.
Please reply directly to this email, or via [email protected] so we can let you know what needs to be done.
So I sent them an email to ask: "What is the possible issue with my account and why was my withdrawal rejected?".
A Cashrewards agent named David got back to me with the below response:
The Cashrewards Terms of use on our website states the following:
1. You may only apply for and use one membership account (“Account”).
2. You must not join nor use the Service on behalf of any other individual, including a family member.
3. You must not allow any other individual to use the Service and/or your Account on your behalf.
Can you please let me know which account you would like to keep and close your additional accounts. Once this has been done, the suspension on your account will be lifted.
And here is my reply back:
Hi David,
If I understand the Term of Use correctly, it's not the rule at Cashrewards to have only one account.
1. You may only apply for and use one membership account (“Account”).
"May" doesn't interpret as "Must" obviously. If it's really a rule, you should use MUST.
I'm not sure why having more than one account is considered as fraudulent activity.
Don't you have multiple email addresses registered with different websites. I register one email address to shop at Amazon and another one to shop at AliExpress. What's wrong with that?
Then from David:
I wish to clarify that you can own as many email addresses as you like but you may only use one on Cashrewards. To protect our community from fraud, abuse, and/or any other negative impact, we have implemented a stringent fraud protection system to help maintain integrity and transparency with members and merchants alike.
On this occasion, the system has flagged your member account as it has detected unusual activity or suspects a violation of our Terms of Use. As such, your cashback has been frozen and current transactions declined until such time we hear back from you. Please nominate one account that you wish to keep and close all others. We will unsuspend the account you nominate after we confirm all other accounts have been closed. To close an account just login with that email address and then navigate to My Settings > Close My Account.
We understand this may be frustrating and not ideal, but with your assistance we can resolve this without any further delay.
Then from me:
Hi David,
So what will happen to all my cashback when I close the account?
And the last reply from David:
Thanks for your enquiry.
As a Cashrewards member you may have one Casshrewards account only. Any subsequent accounts found to be in use will remain suspended until they are closed by you or our system automatically close them, and funds in these account will not be redeemable. The following point is located in our terms of use:
Please nominate one account that you wish to keep and close all others. We will unsuspend the account you nominate after we confirm all other accounts have been closed. To close an account just login with that email address and then navigate to My Settings > Close My Account.
We understand this may be frustrating and not ideal, but with your assistance we can resolve this without any further delay.
Seems pretty obvious to me that you are only allowed one account?