ShopBack David Jones Unable to Pay Checkout Cart
Last edited 17/09/2019 - 11:19
Help! I am a DJs card member I shopped online through the Shopback app in the DJs store. I had signed in to my account checked my address etc. I wanted the extra 10% off for members. I could not paynthere was no option only the total. I tried both on my iphone and ipad.I had to pay before midnight. Very frustrated. Any advice? I left a facebook message and tweeted on the DJs account. My basket is sitting there with all the goodies.
16/09 UPDATE: Rang DJs Customer Care waited 15 minutes to be put through. Sheepishly was advised that the checkout can't handle more than10 items! I should have shopped in batches. As some items most probably click n collect. Put on hold while team member had to ask his team what to do?! Now have to take at least 10 screen shots of all my 42 items, upload to Messenger so a Social Media person can assign a case number and personal shopper. Some of my items are already unavailable. Next step unknown. Welcome to David Jones Online Twilight Zone!!
17/09 Saga continues….Pathetic response after uploading 10 pages (ipad only copied 4 items at a time) screenshots of my 42 items & providing details, got response redo your order 15 batches at a time. No case number or personal shopper assistance, or extra10 off as promised. Original order took me a few hours to plod thru selecting sizes, colours etc. So I rang back CC again, no help at all had to explain again, he spoke so fast, so cranky, threatened to hang up on me as didn't like my tone I mentioned understanding all the bad reviews. He had no idea about DJs Social media (has no authority check my FB messages to DJs) now tells me to email explanation, attach all screenshots- someone may help! Apparent there is no protocol, procedures or DJs user friendly online shopping. Hmmm-Why do I have a Amex DJs Platinum card with $250 annual fee!?