Not Getting Member Benefits That Were Advertised for a Professional Association
For the past few years, I have joined a professional association which is relevant but not essential to my job.
Membership is close to $300 per year.
This professional association used to partner with Member Advantage to provide benefit program to members of the professional association, such as discounted gift cards for major merchants such as Woolworths, Coles, JB Hifi, Priceline, Uber, etc. This benefit program is actually the main reason I joined this association, many of my colleagues didn’t join this association and they are doing just as fine as I do career-wise.
Just recently I couldn’t access my account on Member Advantage. Upon contacting staffs at Member Advantage, they told me their partnership with my professional association was ceased, which is shocking to me as I did not receive any notification prior to this.
I emailed the professional association but haven’t heard back anything yet for a couple of working days.
Does anyone know if Consumer Affairs is willing to look into case like this? Where members paid annual member fee and not getting member benefit that was advertised/promised? Furthermore, no prior notification for terminating member benefit.