Dell Won't Cancel Order

Rukiata on 20/09/2019 - 12:00
Last edited 20/09/2019 - 13:01

Hi I am trying to cancel a order with dell but they say they will cancel it but never do, they also say it will take up to 10 days for a refund? but I paid with paypal it should be within seconds.

So I tired calling them, live chatting and even emailing but my order is still not cancelled what do i do anyone else have this problem?
Why is it so stressful

Also the laptop has not been sent, I ordered it last night even.

Update: went in live chat again asked whats happening they said ''mary'' will contact me in 24-48 hours??
WHy is it so hard to cancel lol

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Comments

  • follow on 20/09/2019 - 12:08

    they did the same when I requested to cancel. ended up with the item.

    • Rukiata on 20/09/2019 - 12:10

      You didnt return it for refund?

      • follow on 20/09/2019 - 12:11

        sold it on gumtree

        • Rukiata on 20/09/2019 - 12:12

          could not be bothered with the return? did you use paypal?

          • follow on 20/09/2019 - 12:15

            @Rukiata: yeah didn't bother. paid with PayPal.

  • 87percent on 20/09/2019 - 12:18

    Just return it after you receive it..I did it with a monitor, they come and collect it from you

    • poppingtags on 02/08/2020 - 10:18

      Hey sorry to bump an old thread - but did you have to pay anything / was there a restocking fee for this?

    • wxwsf on 03/07/2021 - 16:54

      did you pay restocking fee or anything?

      • 87percent on 03/07/2021 - 19:51

        I have no idea.. it was 2 years ago

  • bloom on 20/09/2019 - 12:45
    +4

    Ozbargain rule #1: Post advice thread BEFORE contacting seller

    Now we don't know what to comment…

    • hikaru78 on 20/09/2019 - 13:03
      +7

      Ozbargain Rule#2: Take zero responsibility for change of mind

  • tsunamisurfer on 20/09/2019 - 13:35

    I ordered it last night

    they said ''mary'' will contact me in 24-48 hours

    OP….your maths is better than mine, would you mind telling me if it has been 24 to 48 hours since last night?

    • Rukiata on 20/09/2019 - 14:23
      +1

      That was the update i was given?

  • HighAndDry on 20/09/2019 - 14:27
    +7

    You're not entitled to change of mind cancellations. It hasn't been 24-48hrs yet. Why did you buy something you weren't sure about. What do you think we can do for you. Why do you use unnecessary question marks.

      • HighAndDry on 20/09/2019 - 14:30
        +9

        No. How hard is it to make your mind before clicking buy?

          • HighAndDry on 20/09/2019 - 14:40
            +10

            @Rukiata: Still sounds like change of mind because you "rushed into it".

          • whooah1979 on 21/09/2019 - 08:42

            @Rukiata: How do you know that this laptop have a heating problem if you haven't used it?

  • cazulu3 on 20/09/2019 - 14:34
    +1

    If you don't have any luck with their redundant customer service, head to their facebook page and state your issue. They seem to be a lot more responsive to negative experiences that are voiced there.

    • Rukiata on 20/09/2019 - 14:36
      -1

      Yeah might try after the 48 hours are up and if I get no reply
      Just not used to this type of long refund and stuff. Find it super weird

      • jelko on 20/09/2019 - 14:40
        +2

        You're not 'used to this type of long refund'? How often do you need to ask for a refund? In 20 years of buying stuff online I've asked for a refund maybe twice (a time when the wrong item was sent and they did not have any stock of the item I had ordered).

        It's people like you who make things more expensive for everybody else.

        • Rukiata on 20/09/2019 - 14:44
          -4

          I dont remember ?
          Lol people really just believe anything they want on here.

          normally it takes a day or two not 10 days as said on dell so yeah its weird.

  • vinni9284 on 20/09/2019 - 16:13
    -4

    Take it up with PayPal as a complaint and see what type of resolution you receive.
    If you receive it, then send it back in original condition.
    Take photos before you send.
    Cheers

  • nushydude on 21/09/2019 - 09:13

    WHy is it so hard to cancel lol

    Probably they don't have that function built into their admin console :D

  • Marrickvillain on 21/09/2019 - 09:32
    +1

    Dell has a no-questions-asked 15 day return policy. See https://www.dell.com/learn/au/en/aucorp1/policies-returns
    I used it once for a new machine that was just a lemon. fan blew all the time even after replacement. returned it, got a refund (kept the FF points bonus for purchase!!)

    • Laziofogna on 21/09/2019 - 11:06

      I really would like to buy a Dell but I read so many of negative experiences like yours and I wonder if it's normal for a producer to have so many fails.

      • whooah1979 on 21/09/2019 - 11:22

        A change of mind refund is not a manufacturer fail.

        • Laziofogna on 21/09/2019 - 13:59

          True. My post was directed to Marrickvillain who had two lemons in a row from Dell. And from the sheer number of refurbished they offer in their outlet I assume it is frequent to receive lemons. Maybe lack of quality control?

          • cwongtech on 21/09/2019 - 15:30
            +1

            @Laziofogna:

            And from the sheer number of refurbished they offer in their outlet I assume it is frequent to receive lemons.

            Anything that gets returned ends up in Outlet, even if there's no faults found, there's also "As New" units on there as well.

            Great for OzBargainers like me who know what they're looking for
            I've bought 7 latitudes 7000 series for my friends and family so far from the Dell Outlet (Latitude 7390, 3 x Latitude 7390 2-in-1 , 3 x Latitude 7400 2-in-1, only one was a lemon (1 x 7390 2-in-1) and pretty much the entire thing got replaced by an onsite technician after misdiagnosis (Next Business Day Onsite warranty)
            The other Latitudes are all brand new

            Maybe lack of quality control?

            There's also lots of "Wrong product ordered" comments back when they had a spreadsheet you could request before the Dell Factory Outlet changed from the MSY PartsList-style into a more consumer friendly (but less pro-sumer friendly) format of displaying the items that you wanted to get.

            Thing is, for anything that had a custom part ordered (bigger harddrive, more ram..) they can no longer sell that unit "As New", they have to sell it as a "Refurbished" item which is awesome for us bargain hunters.

            Beware of Refurbished 2 - there's a guide on Whirlpool to buying Dell Outlet items

            To the OP:
            Just reject the order from the courier if they end up sending it to you so it gets sent back to them

  • Marrickvillain on 21/09/2019 - 17:56

    I should have been clearer. The fan was replaced, not the whole machine. But there was clearly something wrong with the machine, or it was just a terrible PC.

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