Charged for SaaS but No Confirmation or Invoice Paid Email
I tried to purchased a subscription of SaaS/cloud software and paid via NAB. The merchant or NAB prompted me to verify OCID and Credit Limit. I provided verification and the payment page directed me to the sales page. Upon checking my bank account, the payment is being processed but I still do not have access to the service.
I called NAB and asked for advice and they forwarded me a Purchase Authorisation Release which can take 10 business days.
Has anyone been in a similar situation? If so do you have any suggestions on why this might have occurred or whether my CC information might be compromised?