AmEx Alerts (SMS) Stopped for Me Only?

For no apparent reason, I’m not receiving any SMS from Amex regarding transactions on my cards.

Nothing changed from my end and I double checked the details on my Amex account online and everything looks good. I should be receiving an alert for any transaction above $1.

The usual app notifications are still working but I prefer the SMS because it’s easier for me to track later.

I will be calling/contacting Amex, just checking if it’s me or everyone else is suffering from the same issue.

Side note: I use ING’s text notifications as well and they are working as expected, although from time to time they stop for a day or two and out of the blue I’ll get flooded with all the “missing” texts, but never with Amex. Amex alerts gone quiet for a week now.

Thanks

Related Stores

American Express
American Express

Comments

  • I get a weekly balance sms from Amex but I've never received a transaction notification from memory.

    • I do, its super useful

  • I wish mine would stop! I signed up for balance alerts and have been replying with STOP for months but they just keep on cominggggggggggg :(

    • +2

      Turn it off from the Amex site/account page

  • All good, back working as expected. Didn’t need to contact Amex.

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