BOSE Sleepbuds Discontinued and Refund (All Customers)

00 on 07/10/2019 - 22:27
Last edited 07/10/2019 - 22:29

You can return your product for a full refund until December 31, 2019.

BOSE are discontinuing sleepbuds after admitting to technical flaws with the battery performance.

https://www.bose.com/en_us/support/products/bose_headphones_…

Poll Options

  • 3
    Own Earbuds - happy and not seeking refund
  • 3
    Own Earbuds - happy but will get refund anyway
  • 7
    Own Earbuds - unhappy with them & will get refund
  • 34
    Don’t Own - never needed nor wanted
  • 18
    Don’t Own - wanted but they were too expensive
Electrical & Electronics Bose Earphones

Related Stores

Bose Australia
Bose Australia

Comments

  • gasman70 on 07/10/2019 - 22:47
    +6

    Well done Bose.

    • 00 on 07/10/2019 - 23:28
      +1

      that post doesn’t refer to the refund (but the comments do)

  • hashtagbargain on 08/10/2019 - 00:53

    OP’s link is to the US site. Does the recall program apply here as well?

  • ellave on 08/10/2019 - 11:51
    +1

    mentioned on the Aussie site but says to contact them - https://www.bose.com.au/en_au/support/products/earphones_sup…

    I am assuming the refund is regardless of where you purchased them, i'll be giving them a call later today

  • ellave on 08/10/2019 - 13:37
    +2

    Called them and they took my details, they send me a postage label, I return them they refund me for $370. Bit of a win considering I paid $270 from Ebay videopro

    • HelpfulMilk on 08/10/2019 - 22:08

      did you have to provide receipt? got 2 for family members that I'm going to return on their behalf but only have the charging station and earphones.

      • ellave on 10/10/2019 - 14:29

        I didn't surprisingly, they didn't even ask for the serial number

    • andy2 on 22/11/2019 - 11:53

      how long did the refund took? Im still waiting for mine and its been over 1 month

      • ellave on 22/11/2019 - 12:48

        Still waiting on mine, I called them last week. They confirmed receipt of mine but said they have one team processing refunds globally so will take upto 6 weeks. I"ll call them again in a week or so if I haven't received it

        • ToBe on 02/12/2019 - 19:42

          Its been 7.5 weeks for me, would be 8 on Thursday. I've followed up twice after the 6 week mark and I've been told that their Finance team needs more time to refund.

        • cliro on 06/12/2019 - 13:08

          just called them 2days ago.
          Haven't get the return package yet

          Edit: can i use my own package with their postage label and send from post office?

          • Richfield on 06/12/2019 - 20:36
            +1

            @cliro: Return package? I had to print the label and send it using my own box.

            • ToBe on 10/01/2020 - 11:00

              @Richfield: cliro, I got my refund after 13 weeks and getting Fair Trading involved. Contact Fair Trading if you are still waiting, they have contacts in Bose Australia that can help expedite.

              • cliro on 22/01/2020 - 22:38

                @ToBe: That's unlucky for you…

                I just got refund a week ago, which is around a month time after package received.
                Thanks, bose.
                I have to say i have several bose products and am satisfied with their support.

  • Richfield on 06/12/2019 - 20:37

    Returned mine at the end of October, received the refund a few days ago.

    • ToBe on 11/12/2019 - 12:51

      ha I returned mine early October, they received the packages 10 October, and I am still waiting

  • Mousey on 16/01/2020 - 18:20

    I missed this. Any chance for refund at this point? I bought them about 6 months ago. The one of the earbuds now keeps disconnecting.

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