David Jones Price Promise and Gift Card Joke
Last edited 10/10/2019 - 00:04
I tried to price promise an online order via their customer service phone team today and pay with gift cards/e gift cards. The price match (with Big W) was authorised but then they wouldn't accept payment with my DJ'S gift cards and was told they don't accept gift card payment via phone. I was advised to go to my local store and request a price match/price promise. My local store is small and didn't have the products i wanted to purchase so I phoned another store within my state approx 30mins away. They had the products in stock i wanted to purchase although declined to price match and said they can only price match with the closest BIG W to them. I asked the sales person that their price promise doesnt mention local stores only so the sales person checked with their floor manager who then confirmed what the sales person had told me was correct. By this time i had flames coming out of my ears. I then called another store within the state and they said the same, can only price match with a local store, they would have to call to confirm the price and stock and couldn't price match over the phone and told me i would have to come into the store to do a price match. I then took this up with DAVID JONES FB team and I was initially advised that instore has different price promise conditions than their online store price promise policy. I asked for the policy of DAVID JONES PRICE PROMISE. They then corrected themself and said the price promise policy is the same for instore and online. This didn't help me though as i could only do the price promise via the phone and they wouldn't accept gift card payment. So after spending a few hours dealing with David Jones staff whom don't know their own companies policies I purchased my goods elsewhere and am left with a bad taste of DAVID JONES. So much for their slogans touting 'ease of shopping'.
Does anyone know of any conditions re: payment of goods via the phone with gift cards?