Can You Port from Catch Connect if You Don't Have Credit?

BluebirdV on 16/10/2019 - 20:26

Hi guys.

I want to port out from Catch Connect now I have run out of credit. It seems like they have made it so I can no longer receive calls or texts. Is this normal? The same thing happened to my wife. If I can't receive a text, how can I port my number out to Telstra? Have they made it so I have to recharge if I want to port the number? Is this legal?

On the Telstra website it says: Transferring your number to Telstra. Once you submit your order, we’ll send a code to the number you’re trying to transfer to verify it’s really you. It can take up to 4 hours to receive the code.

Thanks for any help.

Mobile

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Comments

  • Neoika on 16/10/2019 - 21:06

    5.7. The additional period

    (a) If the balance of your service is zero because:
    (i) your credit validity period has expired and you have no extras pack on your service. or
    (ii) your credit validity period has expired and any extras pack on your service has expired
    you must recharge your service or add an extras pack before the expiry of the additional period.

    (b) If you do not recharge your service or add an Extras pack before the expiry of the additional period
    in accordance with paragraph (a) above, we can cancel the service without notice. If you recharge
    your service or add any extras pack before the expiry of the additional period, the service will be
    fully restored.

    (c) The prepaid mobile SIM card can be used for incoming calls and SMS only (for pre-paid mobile
    services) during the additional period.

    (d) We may, but need not, send you SMS reminders to warn you that if you do not add the minimum
    credit before the expiration of the additional period, your service will be cancelled.

    Found it in the Service description manual(20 Feb 2018), unless Catch Connect changed it recently.
    https://catchconnect.com.au/policies

    Additional period may be 186 days.
    https://catchconnect.com.au/help/did-not-recharge

  • Zedsdeadbabyzedsdead on 16/10/2019 - 21:11
    -4

    I once ported from Earth to Neptune through Amaysim. I then ported back to Earth through Telsta.

  • BluebirdV on 16/10/2019 - 22:32

    I wonder if I put $10 International if the number would still be active? Or is it gone forever?

  • vikvance on 17/10/2019 - 00:06
    +1

    Have you called up Catch Connect's helpline ? What did they say ?

  • [Deactivated] on 17/10/2019 - 13:48

    we’ll send a code to the number you’re trying to transfer to verify it’s really you

    Could you try porting to Aldi = $5 first? Then to telstra later. A 12m $5 aldi account is cheap and still useful.
    I doubt you lost the number yet, but just try porting it elsewhere unless they all need sms verify(?).

    • BluebirdV on 17/10/2019 - 14:12

      So no sms code required for Aldi mobile?

      • [Deactivated] on 17/10/2019 - 15:49

        Ring them and let us know.
        From memory I didn't need an sms to port from Kogan to Amaysim about 3 months ago. The expired Kogan sim was 5 months past credit so no sms would be possible.
        Aldi I don't know.
        Why don't you try Telstra on the phone/online chat to authorize your port giving your ID that way?

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