Collected Used Car and Immediately Returned with Issue

Dollarsandsense on 16/10/2019 - 22:16
Last edited 21/10/2019 - 10:51

Hi team, I test drove a used ranger a couple of weeks ago and purchased + collected it from a respectable dealer today. Low milage ranger, 5 years old, ex fleet vehicle with 1 owner. Upon driving out I heard a slight grinding noise. I did a few laps around the block to test it out and found it was happening intermittently during acceleration. I returned it to the dealership and they handled the situation very professionally, assessed and agreed that there is a problem. The ranger is now left with them while they explore the issue which they think is something to do with the turbo.

I am in the position where I can cancel the agreement, is this a sign that I should cancel the contract and start my ute hunt again or be happy for the dealer to fix the issue and hope for the best?

Update: thanks for reminder that there are more fish in the sea. Car is now cancelled and moving onto another

I will be asking them to warrant the work being completed at a minimum. Note car only has a 3m stat warranty

Automotive

Comments

  • Halo375 on 16/10/2019 - 22:25
    +3

    Wait and see if they can correctly identify and rectify the fault. If they can’t do that or say there’s nothing wrong then walk away.

  • [Deactivated] on 16/10/2019 - 22:25
    +5

    If you have an out, take it.

    You can always buy the same exact vehicle if/when you know the vehicle is in good repair.

    Why limit your options?

    • Dollarsandsense on 17/10/2019 - 02:58

      With used cars there is always something that will need repairing in the future. At least this is a part that is being repaired before I buy it?

      • HighAndDry on 17/10/2019 - 11:12
        +1

        There isn't a magical limit to how many things can be wrong with a used car. Just because you know about this issue doesn't mean there can't also be other unknown issues.

        And a lot of the time, one faulty part can stress other parts prematurely, even if they haven't failed yet.

        • Dollarsandsense on 17/10/2019 - 11:18

          Good call, I'll gain an understanding of what exactly went wrong and gain some 3rd party advice before taking it. I just asked them to confirm that I can walk away from my contract based on this occurring before the car even left the lot and they havent explicitly said that I can. At this stage without creating too much fuss I am waiting on the results of the repair, they have offered to pay for a 3rd party inspection

  • whooah1979 on 17/10/2019 - 05:17

    The Ford Ranger is Australian’s best selling Ute. It won’t be difficult to find another one.

    • [Deactivated] on 17/10/2019 - 17:00

      I can already hear the Hilux boys breathing heavy.

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