Porting to Boost Mobile. The Worst Decision You Will Make

Cryptorchid on 19/10/2019 - 21:57
Last edited 19/10/2019 - 21:58

So, like many of my fellow Ozbargainers I grabbed a 12 month Boost sim card at about a $15-20 discount. "What a sweet deal" I thought "This is exactly the deal I need!"

Started the porting process on the 1st of October (approx). 7 days later: sim card still not active. Concerned, I call customer service. I get told that I have been escalated to the "back-end" porting team. About 3 days later I get one call that went to voice mail concerning the porting process.

I call back the next day "What was the call about?". Apparently my previous provider had wrong birth date on file? I contact the previous provider to confirm my details. The port process is started again from the start.I have now called everyday for about the past 10 days concerning my port. Today they were kind enough to transfer me to their porting team; I Gave up after 47 minutes of waiting.

I'm not alone here btw. Any deal regarding Boost is littered with posts concerning their terrible porting process. One Ozabargainer stated they were in "week 9". If there was anyway to get a refund I would have taken it weeks ago…

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Comments

  • Okayy on 19/10/2019 - 22:11
    +24

    What car is it?

    • Cryptorchid on 19/10/2019 - 22:13
      +1

      ahahaha. I was half thinking of having a cheeky nod to that post. No doubt though, not having a working sim is making the whole insurance process A LOT HARDER!

      • salc on 22/10/2019 - 18:24

        What's the reference?

      • aerom on 22/10/2019 - 22:03
        +1

        I have ported twice last month no issues. Btw there are times when date of birth mismatch can cause issues, its to do with ACMA rules so its your previous providers fault that your dob was entered wrong. Nothing boost can do about it

  • lgacb08 on 19/10/2019 - 22:13
    +6

    sorry to hear your trouble mate, sounds liek your case got stuck into the blackhole. I've heard couples of horror stories about porting to Boost but I had no trouble doing it twice in the last 2 weeks, first one was a Telstra number, range them up to arrange a new blank sim and called them again to have the number transferred to the new sim which took literally 5mins, some of the remaining balance on the old Telstra plan was even got carried over. The second case took a bit longer because it was an Aldi number, but I started them after 5pm and number ported within about an hour (which needed sms verification), but could only receive call and message, recharge portal didn't work. The next morning I could recharge after the system sent a welcoming message.

    • Cryptorchid on 19/10/2019 - 22:15

      That is good news! I also replied to that SMS verification within minutes. Didn't help me though.

    • [Deactivated] on 22/10/2019 - 14:58

      Same experience here, within 10 minutes of starting the process I was on boost. Coming over from Optus originally. For every bad story you hear there's 20 people with good experiences.

  • tebbybabes on 19/10/2019 - 23:06
    +4

    Sorry to hear that it's been complete hell for you. :(

    Wanted to share that I ported 3 numbers in the last six months and thankfully haven't had any issues. But obviously cases like your exist. I really hope they get that sorted sooner.

  • RED27APPLE on 19/10/2019 - 23:20
    +7

    I’ve ported 4 numbers since March with no issues.

    • AlienC on 20/10/2019 - 01:43
      +2

      Same here I have ported 3 numbers over to the 12 month prepaid plan no issues.

      Actually 4 if you count a friend that has 2 to his name.

    • Ronthecrypto on 21/10/2019 - 14:35
      +1

      ported 3 numbers, no issues. very happy so far

  • StonedWizard on 19/10/2019 - 23:28
    +4

    I'm porting from Catch Connect to Telstra and have been waiting for about 3 weeks.

    Telstra porting system is having issues.

    • TanedaR on 22/10/2019 - 15:03

      I also ported from Catch to Telstra 2 weeks ago, done with the same day
      no issue at all

    • ozhunter68 on 22/10/2019 - 15:29

      Been warning people about porting out of Catch, many delays for many all year.

      Will not go back unless free lol.

  • mbck on 19/10/2019 - 23:38
    +4

    Are porting Telstra to boost?(Or mvno telstra)?

    I hear Optus to Optus mvno is a pain in the butt.

  • xinyi on 19/10/2019 - 23:57
    +4

    TIO?
    https://www.tio.com.au/

    • ddkistaken on 22/10/2019 - 10:56

      This, funnily enough Telcos have three times the number of complaints as the banks.

  • kahn on 20/10/2019 - 03:00
    +6

    That's quite a claim! You've got no idea how bad our my decisions have been.

  • Marcsie on 20/10/2019 - 03:08
    +5

    5 Minutes for me from Catch Connect to Boost Mobile :)

    • Cryptorchid on 20/10/2019 - 10:53

      God damn it! I'm also coming from Catch…

      • ozhunter68 on 22/10/2019 - 15:37

        Get a feeling that's more the problem then Boost.

        I have ported dozens of times and the worst was porting away from Catch.

        • lostn on 23/10/2019 - 19:41

          If the porting process extends longer than your last day, do you have to pay for the new month?

          • ozhunter68 on 23/10/2019 - 21:47

            @lostn: Recharging for the lowest possible amount ( usually $10 if possible ) would be enough in order to reply to the confirmation txt.

            Have also read here you can contact Telco ( not sure which Telco though ) via phone call or live chat to confirm the txt which would be good if that worked ( have not tested this myself yet ).

  • pantsparty on 20/10/2019 - 07:31
    +13

    Your experience is not the norm. Most people port between carriers with no issue.

  • GangGang on 20/10/2019 - 07:35
    +5

    I didn't have an issue a couple months back. It looks like have your wrong birthday with the previous provider screwed it up.

  • Stimps on 20/10/2019 - 08:03
    +1

    2 ports so far with no issues.

    • lostn on 23/10/2019 - 22:06

      how long did the process take for you?

      • Stimps on 27/10/2019 - 20:48

        Around 30 mins.

  • [Deactivated] on 20/10/2019 - 08:07
    +1

    2 days and 1 call back from spintel to boost but definitely the best decision I have made.

  • feda16 on 20/10/2019 - 08:14
    +1

    Usually user input on the previous carrier or boost is the error

  • munsie99 on 20/10/2019 - 08:18
    +3

    I tried to port a company owned service, with the required paperwork, that I'd had for 12 years that failed. I was leaving the company so only had a month to port, as Boost didn't do it in time allowed I lost the number, reason was wrong details even though correct all places. Apology was Sorry - Bye.
    Since I've got my new number with the it's been OK, cheap service on Telstra Retail network.
    If coverage is important along with cost then OK service, just don't expect a port to always go smoothly.

    • hikaru78 on 21/10/2019 - 12:38

      actually the correct method is to do a transfer of ownership first. ports cannot go do different entities.

  • magic8ballgag on 20/10/2019 - 08:49
    +11

    If you truely believe something like this is 'the worse mistake of your life', you have a long road ahead mate.

    • Cryptorchid on 20/10/2019 - 11:09
      +3

      m8 I just got out of a coma that I have been in since birth. Please tell me that things don't get any worse than this!?!?!

      • Cryptorchid on 20/10/2019 - 11:10
        +8

        Wait nvm. I just saw an episode of "Big Bang Theory". Porting to Boost is the second worst decision you could make.

  • Marcsie on 20/10/2019 - 09:09
    +16

    Nothing to do with Boost Mobile, you supplied the wrong birthday to your previous provider, what do you expect ? Who do you blame ? Yourself !

    • RockyRaccoon on 20/10/2019 - 10:07
      +3

      But Boost should port anyway. To hell with security.

      Then the OP can come here to complain that someone ported their phone to another new provider, and they found their bank account drained.

    • Cryptorchid on 20/10/2019 - 10:56
      -3

      Did I though? I ported from Amaysim to Catch previous to this. Weird how the DOB wasn't incorrect then…

      • Bargain80 on 21/10/2019 - 10:37
        +2

        which means Catch that screwed up by entering incorrect your DOB into their system.

    • ranap on 21/10/2019 - 22:22
      +1

      This is not a given that the birthday is incorrect. Telstra has been having quite some troubles with the new 2-factor Porting validation.
      I am having problems porting from Voda to Telstra. Waiting since 1st October. Telstra told me the same thing, that my birthday is incorrect. I went back to Vodafone and checked and confirmed all my details and passed it to Telstra once again. Still waiting 2 weeks later for the port to be successful.
      Telstra is making it difficult to get me as a consumer. The only reason I am still hanging on is due to the hope that once I get on their network, atleast the LTE speed and call reception would be better. With Vodafone, I struggle to get a decent connection if I am walking across the floor in my office OR travelling on my train commute. With every passing day it seems to be worse off.

  • Almost Banned on 20/10/2019 - 09:59
    +1

    Wife and I rolled from Kogan to Boost overnight with no problems - and so far very happy with them.

  • dingdong3000 on 20/10/2019 - 10:14
    +3

    I have ported at least 6 numbers to Boost. NO issues whatsoever

  • chumlee on 20/10/2019 - 10:18

    I ported from Aldi to boost last weekend at took a couple of hours max

    • Cryptorchid on 20/10/2019 - 11:06

      Good to hear plenty of good stories.

      Last weekend. Damn that was so recent!

      Did you use the 12 month sim from Boost?

      • chumlee on 20/10/2019 - 19:03

        Yeah the coles deal - $135 for 12 months

        • Cryptorchid on 20/10/2019 - 19:33

          Hmmmm. Good to hear. Hopefully I hear something positive tomorrow.

  • ozbargainer888 on 20/10/2019 - 12:33
    +1

    I ported from a corporate Telstra account to boost mobile and it did take a long time. In the end I think it was 2 weeks.

    • chumlee on 20/10/2019 - 19:04

      What details do you need to post a Telstra corporate porting?

      Looking to also port out mine

      • ozbargainer888 on 21/10/2019 - 07:28

        The company needs to fill out a form that you can bring to the store.
        Without that form nothing can be done and Make sure to contact the Telstra business team as they were more helpful than the general call centre. Apparently Telstra business and personal are two completely different sides that don’t even use the same systems so they can’t see the same information.

        Sorry for some reason associated must’ve been automatically ticked. I’m
        Not associated with the store but can’t edit my other reply.

        • chumlee on 21/10/2019 - 13:46

          Great. Thanks for the heads up

  • HeWhoKnows on 20/10/2019 - 13:55
    +2

    Its always best to check all your details before porting to any provider

    The way your name is spelt
    Your exact birth date
    Exact way your adress is on your current account
    Phone number
    Account number

    Any of these different between your old and new provider and the port will be rejected.

    Mind you - had the same problem recently porting from Optus to Amaysim and all details were checked to be identical so dont think its just Boost.

    • hikaru78 on 21/10/2019 - 12:41

      yeah no. its been a while but unless its changed the only verification he port team does is the mobile number and dob for prepaid and account number for post paid

      None of th other information is shared for privacy reasons

  • jaypow on 20/10/2019 - 14:22
    +1

    Pasting this from my post on Whirlpool:
    Porting out from Catch Connect was a nightmare that required hours and days to sort out. I think it’s just a glitch in the Optus system that caused it so beware if your circumstances are the same:
    I had not bothered to renew my Catch Connect prepaid because I was overseas and simply intended activating my $40 boost starter sim ($20 on sale) when I returned to oz. I knew that the sim stayed active for 6 months so wasn’t worried about losing my number.

    Cut a long story short… Optus had flagged my number as inactive…WTF.. and so the port request was rejected by Optus but this was not relayed to Catch Connect. Eventually after my relentless chasing of all four parties I had a win and got ported withIn about 10 minutes of Boost resubmitting the port request. (the four being Boost, Telstra, Catch Connect, Optus )

    I learnt something new: porting happens at the Network Provider level.

    Moral of the story: port out while you’re still in credit.

    Finally, I walked outside and ran Speedtest:… 243/50 Jaysusss that’s quick.

    • Cryptorchid on 20/10/2019 - 14:44

      God damn it.

      I wonder how my account has been flagged without anyone's knowledge? Or if it even has..

      Looks like I'm in for quite the F-around!

      Thanks heaps for sharing this story. If it turns out to be entirely the others parties' fault I will delete this post.

  • MELso on 20/10/2019 - 18:46
    +1

    I feel your pain OP. My port from Catch to Boost was a hassle a three months ago. Simply put, Boost claimed my details didn't match and no amount of jiggery pokery got them to work.

    In the end, a CSR at Boost/Telstra got it working though…

  • EVA-01 on 21/10/2019 - 00:01

    Ported 5 numbers for family members to the Boost $150 plan in the last half a year or so without a hitch. I had been sim-hopping every 1-3 months for the last few years though so I know the importance of making sure all details are correct before initiating the porting process.

  • jawwns on 21/10/2019 - 09:31
    +1

    I had a similar issue with TPG. I received a SIM card which was not working. They told me that I would receive a new card, but they did not post it for a month. I called them so many times, but no solution.
    Finally I contacted ombudsman and they themselves called me and I received the SIM card in a week.
    Contact Ombudsman!

  • omgilia on 21/10/2019 - 10:20
    +2

    I've commented on another thread about my porting adventures so here goes. Total time 4 days of hassling.
    Kogan to Boost.
    Given the text message to approve porting and still has been 3 days and still nothing.
    Decided to call up Boost on this number 1800 100 933 (I cannot stress enough that this is the go to number live chat go only do so much) had to wait almost an hour to find out that it failed and they had to manually redo the porting process and also escalate the case. Note not wrong details just internal porting issues.
    Now this being the 4th day and still stuck with Kogan wth… I decided to call up on that exact number 1800 100 933 again to see what is going on to find out the person didn't even lodge the porting process and that they will do it now. (took almost an hour in queue too)
    Within 15 minutes Kogan disconnected inserted Boost sim in and works.

    • m2000 on 21/10/2019 - 10:40
      +1

      Yes. Same experience with their porting system.
      They told me they have this issue with some no.'s for a while.
      Anyway almost 2 weeks now. ported on ~day 5 but still can not received call and no Data!
      they lodged investigation but said each time can take up to 5 working days.

      • omgilia on 21/10/2019 - 10:48

        Keep calling them on 1800 100 933 and ask for an update. Trust me

    • tdubz on 21/10/2019 - 11:25
      +1

      I just had a similar experience, tried to port from Kogan to Boost and received an email the following night to say that there was an "issue" and to call them back. I called them back the next day and apparently I did not submit the code sent to me via text to confirm the port (which I did because I couldn't resubmit anything).
      Contacted them every day for 5 days via live chat and phone, live chat asks me to contact their porting team via Telstra's porting line (which I waited for an hour on hold), where the phone team was a little more helpful and "escalated" my issue with the porting team.
      On the 4th day I had enough and contacted the TIO, 5th day had come I just decided to stick with Kogan and cancel my port, paid for another month. Later on the same day I was ported over to Boost, essentially forfeited the extra month I just paid for with Kogan for a new provider with no calls or data (even though they assured me the port would be cancelled). I was fuming at this point and contacted them via live chat again. After about 15mins of explaining my situation, I just mentioned that TIO will be handling it from here on and they finally caved to credit me the month.
      So, in my experience, I suggest you contact TIO or mention that you will contact them…you'd be amazed at how fast of a turnaround it'd be.

      Best of luck!

  • miicah on 21/10/2019 - 11:08
    -4

    Is it really worth saving $10 to be on a third rate mobile provider? Telstra pre-paid is pretty good value for what you get for $30.

  • mickyd on 21/10/2019 - 11:20
    +1

    I grabbed the $300/240gb. Only issue I had was being told that I had to wait longer to get the sim due to an influx of purchases of them. I also had to get a blank sim because I wanted to keep the same number as the $300 ones came with their own number.

    I rang boost, they said to get telstra to change from post paid to pre-paid, this was done while I was on the 24x7 chat to telstra. less than 24 hours later I was back on the phone to boost to change carriers.

    Piece of piss process, and loving my connection with boost. Haven't had any issues so far, been couple weeks.

    I guess it's just who you're dealing with.

  • aliceisstupid on 21/10/2019 - 11:26
    +2

    I had the same issue porting Aldi to Boost: errored on mismatch of birthdates. Confirmed with Aldi it was correct, confirmed with Boost it was correct, no DDMMYY/MMDDYY problems, got it all in writing from both providers. Each new service person thought they could do what the last one couldn’t. Still registered the same birthdate error when they tried again.

    Had to be sent right up the chain at Telstra. Eventually they fixed it, never was told what the actual issue was. Took about 48hrs after I first raised the issue. Eventually I got tracking during the porting process so I could call as soon as it failed.

    • Cryptorchid on 21/10/2019 - 11:34

      Wow… chills. This feels so similar.

      I have some spare time today as I've already sorted out my car insurance issues. Soon that model car will be running in beast mode again!

      • living4music on 21/10/2019 - 15:10

        The model car should run in BOOSTer mode

    • Cryptorchid on 21/10/2019 - 11:36

      Who did u contact at Telstra?

  • teokeoro on 21/10/2019 - 12:52

    I've tried to port to Boost from Optus for about 8 weeks. First 4 weeks they told me that my details did not match with Optus but I was sure that it was correct. I then confirmed with Optus to make sure and they said they will reattempt the port again.

    Another 4 weeks later the port was still unsuccessful and there was information mismatch. I have followed up with many phone calls and online chat support during this time and was even told that the issue was 'escalated' and 'high priority'. I cancelled my port request with Boost and bought a Kogan SIM card. It was ported in 10 minutes with no issues.

  • CocaKoala on 21/10/2019 - 12:55
    +1

    I ported my number to boost about 6 months ago, and the wife ported her number to boost 3 months ago. It was a very smooth process on both instances. I'm sorry to hear your troubles.

    • No ONE on 21/10/2019 - 12:58
      +1

      That was then۔ the issue is now new since last month.I had many family members all of them with porting issue with Boost.

  • FiDad on 21/10/2019 - 14:20
    +1

    Mrs got the same issue like you but for porting to Telstra from Vodafone. Been 4 weeks so far but still not done. I ported from Amaysim to BOOST in june and it only took couple of hours

  • living4music on 21/10/2019 - 15:07

    Definitely your fault for supplying wrong details to previous provider or they made a mistake by incorrectly inputting your information. Boost has no fault here. End of story.

  • brizzy on 21/10/2019 - 16:00
    +2

    Second that.
    Took 2 weeks of constant calling. They had some errors in system so told me will take another 10 days.
    Finally ported.
    relied on whats app till then.

    not bad once ported tho.

  • WaveZero on 21/10/2019 - 16:06
    +1

    I ported my father's number from Pre-paid Lebara to Boost about 2 months ago, went through hell with customer service to get it working. Apparently, for the entirety of the first week I tried porting to Boost their systems had "technical difficulties" and they promised to port my father's number after they have resolved those "back-end" issues. 1 week later, still nothing so I followed up again they said wait another few days as it's still "in progress", mind you each one of these customer support service calls I am stuck on hold between 1-2 hours so I wasn't entirely pleased (at the point in time I already wasted 3-5 hours in total). A few days later still nothing, so I called again this time some person managed to get it right and got the ball rolling, my father finally got a text from Telstra for porting verification but a few days later nothing happened. I called customer service again, and got transferred to at least 5 different teams (one of those teams was an internal number for Telstra employees to use, so they wouldn't even assist me), then I got transferred back to where I started after 3-4 hours on the line and they hang up on me after giving me the "Telstra Porting team" number. At the point in time I had enough, so I sent a long complaint email to the email address listed on their site, and I got back a Telstra complaint number and so I escalated that through a friend that works at Telstra. They called me back within 2 business days and got the port completed within that same day. Not really great customer service, if I had to escalate to Telstra for them to port my father's number to Boost. The service so far has been decent, my father has not complained at all, and overall I believe he's happy with his service. Boost just has terrible customer service and a useless/or understaffed porting team. For info, the porting details given to them were correct.

    (Quickly wrote this using my phone, sorry for the crappy formatting/writing)

  • Bullion78 on 21/10/2019 - 16:37
    +1

    Its the only trouble with porting… the risk of the black hole and ita very real. Twice its happened to me in the past whereby my number has been lost entirely and have been uncontactable on my normal number for up to weeks on end. When it happens to you, thete is nothing more infuriating, especially when dealing with completely incompetent customer service reps who pass the buck.

  • moonraker on 21/10/2019 - 17:14
    +2

    I have had two weeks of Run arounds from Boost saying exact quote "We have an ongoing issue and our porting requests are currently delayed. Our technicians are fully aware of the issue and are trying to get this fixed ASAP."

    Anyway i eventually got the Telstra order number off them and today I was actually able to get through to Telstra (not Boost) and they were very helpful and resubmitted the port , so hopefully it goes through this time …So the number is still not ported but atleast I was able to talk to someone.

    I logged a TIO complaint on this as well, last week as "we are having IT issues" for 10 days does not cut it.

  • beesquared on 21/10/2019 - 18:24
    +1

    I had a porting issue with them, but the existing sim had stopped working but the new sim would not work. For 3 days I tried to contact them but they said it was in the process of porting, just use the old sim. So many times the did not understand that the old one had stopped working. Kept telling me that “should not happen…. “sorry buddy but it ain’t working.

  • A Driver on 21/10/2019 - 18:26
    +1

    I had a similar issue when porting from Optus as they had my DOB wrong as well although I’m not pissed off at Boost but v disappointed w Optus in how hard they made the transfer. I’m v lucky I have a work mobile as I was without coverage for a few days whilst trying to sort it out. Apart from that Boost has been great!

  • Interrupting Cow on 21/10/2019 - 18:35
    +1

    I ported from amaysim to boost today. It took under 10 minutes. It was the fastest port I've ever experienced. Maybe I just got lucky, as the responses here seem to be quite mixed

    • Cryptorchid on 21/10/2019 - 18:37

      dang it! This kind of port time is the kind of thing im use to. I dont know what has happened here…

    • KozieSeller on 21/10/2019 - 18:46

      Did you do it online? I'm going to do it now, just wondering whats the best way to proceed without the delays…

      • Interrupting Cow on 22/10/2019 - 02:06

        Yup, online. Just on the Boost activation website shown on the little booklet that came with the sim. Perhaps if you made sure all your details are filled in correctly, including the ID check, it should be fast and painless. Hopefully.

  • netjock on 21/10/2019 - 20:57

    Ported from Kogan to Boost okay. Not sure exactly the problem you are having. Maybe per suggestion Telstra to Telstra problem.

    • Cryptorchid on 21/10/2019 - 23:07

      Yeah I'm going to chase Telstra tomorrow. So sick of this shiet.

      • netjock on 21/10/2019 - 23:13

        Some people say to port to an empty optus sim and then back onto boost is an easy way to get out of this Telstra to Telstra mess.

  • Bluberry on 21/10/2019 - 21:44
    +1

    I am having the same issue as OP. Still not ported in after 2 weeks despite multiple calls and chats. Looking at the posts, quite a few people are having trouble and this is not limited to a few individuals.

  • [Deactivated] on 21/10/2019 - 22:05
    +1

    I ported 2 from vodadone within 1 hour both working.
    Sorry for the shite luck mate.

    • Cryptorchid on 21/10/2019 - 23:06

      Cheers dude. Good to hear yours went smoothly.

  • thermos on 21/10/2019 - 22:34
    +2

    Attempted to port number from Vodafone postpaid to Boost starting on 6 Oct. Followed up via online chat 3 times since then, they resubmitted 3 times mentioning issue with Vodafone account number (which is correct).
    After the last attempt, they said to ring the 1800 number which I did , after around 53 mins the phone starting ringing, however no one answered the call.
    Rang again yesterday, they were quite quick to answer. They took more details and resubmitted.

    About 4 hours later , I received a call from the CS operator and mentioned they were going to transfer me to a Telstra (not Boost) postpaid plan. I questioned it, however they assured me this was the best way and I wouldn't be charged the $40 XS plan, as once it is within their control they will transfer me to Boost prepaid. I live in hope…..

    • thermos on 25/10/2019 - 23:01

      After another few days, I rang the number back and spoke to another Telstra CS person. She said the operator that attempted to port me to Telstra Postpaid first (and then Boost prepaid) was not following procedure and she will cancelled the Telstra postpaid order.

      I ended up using a free sim that Kogan mailed out 'in case you know someone', signed up with a 12 month offer and was connected to Kogan/Vodafone in 11 mins.

  • Yamai on 21/10/2019 - 22:54
    -2

    Literally ported 2 optus numbers to boost in >30mins even though their terms say it won’t be done on a Sunday…. maybe next time make sure YOUR details are correct.

    • Cryptorchid on 21/10/2019 - 23:04
      +2

      Cheers for the advice. Take a look at the comments above champ. Plenty of people in same boat who had verified proof their details were the same.

      I'm happy your port went well. But there is clearly something odd going on.

  • RolandWaites on 22/10/2019 - 00:01

    Moved over a few months back. Couldn't have taken more than 30 minutes to port. I received an extra SIM by accident and gave it to a friend. Theirs ported within an hour. 🤷‍♂️

  • Toffees on 22/10/2019 - 00:22

    I tried to port from aldi to boost on the 27th of September. After a week of no success I called boost and they made me call telstras porting team. Telstras porting team then made me call boost back. The next boost representative told me it'd take an extra 5 business days for the port to work. 6 business days later I called back, and they said it'd take another 3 business days.
    I yelled and it ported over about an hour later.
    Im thankful it's finally worked but would never recommend their service.

  • mubd1234 on 22/10/2019 - 01:02

    I've been looking at Whirlpool forums, and apparently porting IN to Telstra/Boost is now being done manually due to some system error - allegedly due to eSIMs breaking something. This has been going on for at least two months now.

    You would think this would be an absolute top priority to fix if people are waiting two months for their number to be ported over to the nation's largest carrier, but apparently not.

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