Getting a swap or refund... on a Bunnings swap/refund !?

GregMonarch on 20/10/2019 - 20:56

A few years ago I bought an Ozito electric leaf blower from Bunnings. The power switch broke in the on position. I didn't bother returning it, figuring I'd fix it myself one day…

Then I saw a product recall for it on the Bunnings site. Apparently the impeller shattered on a few units. You could either do a straight-swap for the new model, or get a refund (which was $10 less than the new model was selling for). I got the new model.

I've had it a few months, used it 3 or 4 times, and it's an inferior product. It's less powerful than the old one. So you must get closer to leaves/clippings/dirt to shift them. Which means stuff blows sideways and back around behind you into the area you just cleared, meaning you have to go over an area 3 or 4 times.

They gave me an exchange receipt at the time, but I can't find that now. And I thought they asked for some kind of Bunnings customer card to do the swap - but if so, I can't find that now either!?

This is the new one: https://www.bunnings.com.au/ozito-1800w-electric-blower_p338…
And the old one is on this page: https://www.bunnings.com.au/product-recalls

Q1. Does Bunnings have a customer card?
Q2. Is there anything I can do? i.e. What are my chances of returning or swapping this awful blower?

Home & Garden

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Comments

  • RockyRaccoon on 20/10/2019 - 21:21

    Q 1 - Yes its called Powerpass, you need to be a tradie, or someone in family/friends needs to be one.

    • GregMonarch on 20/10/2019 - 21:28

      Well I know I didn't have that, LOL. I was sure I had a dark green card in my wallet… Maybe it was a gift card from some past refund then. Thanks.

  • paraneoplastic on 20/10/2019 - 21:39
    +1

    I know this is not really related to your post OP, but for future always take a pic of your receipts on your phone and save them

    • GregMonarch on 20/10/2019 - 21:47

      Yeah, I thought I put it into the box. But I went out to the garage to check and it's not in there. ;-(

      • kahn on 20/10/2019 - 21:59

        You blew it, pal!

        • GangGang on 20/10/2019 - 22:43
          +1

          Sucks to be him.

  • brendanm on 20/10/2019 - 23:32
    +2

    Bunnings swill swap without a receipt, I've done it a tonne of times. They will ask for ID, and when approx you purchased it.

    • brad1-8tsi on 21/10/2019 - 09:57

      ^^^^ this.

      I've done it heaps. Especially their house brands.

    • jonoc on 21/10/2019 - 13:19

      Have done this once also.

    • GregMonarch on 22/10/2019 - 12:10

      Ok, thanks. :-)

  • Kaz0551 on 21/10/2019 - 09:23
    +1

    You don't need to be a tradie to get powerpass, just an ABN

    • [Deactivated] on 22/10/2019 - 01:01

      Will an uber abn do?

  • jonoc on 21/10/2019 - 13:17

    I think you can also ask them to put purchases against your name via a stored mobile number. Then they can always look up your receipt history. Doesn’t help you now but in future.

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