Cruise Error Fare- Legalities and Practicalities
I’m not necessarily looking for legal advice. Looking for anecdotes and suggestions. I have tried to research this topic online and am not interested in hiring a lawyer.
I booked a cruise directly with a cruise line. It was a fare that would only be available to a very very small percentage of their cruisers. I am 100% entitled to this. All other fares and fare combinations were normal prices. This was about 95% off what would be expected and if even one variable was changed, the rate went straight to what was expected. It was also not bookable by clicking the booking button. I put the cruise on hold and then when the confirmation came through, I went into the cruise lines online payment system and paid in full. I also bought various items for the cruise to be enjoyed onboard. Today is 17 days after booking and full payment. This cruise line is absolutely notorious for IT problems. I do not know when or if this error would be picked up, or if it is an error. I bought my airfares yesterday to catch this cruise which is round trip from Australia. I received confirmation for the cruise with cabin number and for all the extras. I don’t think there would be many similar bookings as there were very few people qualified and it was not advertised. It just came up this way on their website when I entered my credentials.
The terms and conditions state they can change errors all the way up to supply. I have no idea what supply means in this instance. All the way up until boarding? When I check in online? At final payment date? I would think that 17 days and above is more than ample time for them to discover an error, if there is one.
If they contact me saying there was an error they are not honouring, I’d like to know what the law is so I can mention it in my discussions. My understanding is that Australian law does not permit companies to enforce clauses that are unfair and one sided if they are the ones who produced the contract. If it is an error fare, I have a compromise in mind that would involve me paying about what an inside cabin would be but receiving a suite. Not the ultra premium suite I am booked in at the moment.
My understanding is that even in the case of mistake fares, the travel provider generally has to and does pay for reasonable out of pocket expenses made when relying on the mistake. In this case it would be airfares and possibly a hotel room, so assuming that this company follows this policy, they would need to weigh that up.
I’d welcome any advice or insights people would have on handling the situation if the cruise line decides to try to cancel. I don’t really want any moral condemnation for booking what might be an error fare that pops up when I enter very specific credentials that can not be faked or shared. It might also not be an error. At any rate, I’m looking to move on from this point. Not from where I was prior to booking airfares, etc. (by the way, I got an absolute bargain on those and they can still be of use even if I do not go on this specific cruise)
I’m not going to disclose the cruise line and although I have travel insurance, I am not interested in involving them.
Thanks for reading. Happy bargasms to all. 💐