Should You Tip at Buffets and by How Much?

So, to tip or not to tip? That is the question.

We don't seem to have a big tipping culture in Australia as far as I'm aware but Id like to see what everyone elses opinion on the matter is?.

I know in small towns where service was amazing and we wanted to tip, they wouldn't accept it and asked us to just order extra drinks if we wanted to tip.

Yet recently we visited a nice hotel for their dinner buffet and experienced something quite odd. Cost was around $90+/per person without drinks. Overall we didn't think it was worth that amount as variety was quite small and some of the dishes just didn't have any flavour. The things that did taste half decent, they would serve really small portions of - even if you asked for larger serving, they'd slice that already small thing into three and give you tiny piece as the extra.

Waitress was also hit and miss in the service he provided.

Anyway to cut a long story short when we paid at end he asked for a tip with the EFTPOS machine which hasn't happened before and we tipped 15 bucks for the 3 of us. He gave us dirty and disapproving looks at that- clearly displeased.

I would have thought the expensive price of a buffet should include everything. I mean outside of water (which we would have just rather done ourselves as it took so long) they're not serving you anything. You go to the food stations and get your own food.

Whats the etiquette on this in Australia? The guy was European so maybe things are different from his view, I'm not sure but they sure know how to make you feel guilty.

Comments

      • +1

        You'd be surprised at the ones that just float around and supposedly looking busy or ones that are just slow.

  • +3

    I don't tip. Giving good service is their job and they get paid to do it. If they go above, let the manager know (conversely, if the service is poor, also let the manager know).

  • I wonder how many US tourists tip generously here not knowing of our culture/working conditions.

    I suspect that a lot of hospitality places in tourist areas do very well due to the ignorance.

  • +6

    I'll now be tipping the Woolies checkout staff for good work in scanning and putting the groceries in my bags…

    • I hope the hot checkout girl/guy not going to give you a dirty look :)

      • Only when they toss the prepackaged salad..

    • +1

      I might as well ask for tips at the self serve checkout…

  • +3

    We do not live in retarded third-world united states. That is all I should have to say.

  • -2

    Tipping is rude and inhumane. Otherwise you should be tipping good doctors, good dentists etc. No you wouldn't. Tipping a waiter is literally saying 'I know you are poor and earn very little. I feel bad. Here's something to heal my own guilty feeling'. If you are not sort of person who appreciate that attitude then you would flatout refuse tips. In the pass I have refused tips myself and have been embarrassed that they even tried. I understand not everyone would be like me but at least in Australia, majority of Aussies would not be happy to accept tips. Waiters are underpaid, that's a fact. But give them tips for that is just pathetic.

    • +1

      Yikes, I don't tip but you have a warped sense of the world

  • Sometimes I tip (when the service is above and beyond, if the staff are overly nice despite my toddler turning into a possessed demon or not charging for an extra shot in my coffee. In your situation I wouldn’t have, you didn’t get the value for money or any exceptional service. Tipping is for the cherry on top, not the icing.

    • Discipline and control your kid

      • Sarcasm my friend. Why would I waste my money eating out if my child was out of control.

  • +5

    NO WAY IN HELL WOULD I TIP.

  • +1

    For $90 p/h im surprised he felt the superiority to have that kind of attitude. I always think of an Orwell quote when I hear about or see this type of snobby waiter.

    The waiter’s outlook is quite different. He too is proud in a way of his skill, but his skill is chiefly in being servile. His work gives him the mentality, not of a workman, but of a snob. He lives perpetually in sight of rich people, stands at their tables, listens to their conversation, sucks up to them with smiles and discreet little jokes. He has the pleasure of spending money by proxy.

    • +1

      Great quote.

  • I wonder if its a Sydney thing? Or at least more common there? I live in Brisbane now but have also lived in Melbourne, Perth, Canberra etc, and nobody tips. My gf just moved from Sydney though and said people routinely tip there, especially at the high end establishments.

    • Sydney Eastern Suburbs thing

  • small towns are the best.

  • +1

    We do not have a tip culture bc workers are paid a wage conducive toward their station.

    Tips are only in countries where wages are $4 per hour or so.
    (eg: America).

    Pay your bill, and the establishment pays the employee's wages.

    Do not tip…. educate yourself

  • I accidentally tipped the bill amount once…. (3 hungie and change)

    that was kinda awkward.. when I needed the refund

  • +2

    Is the buffet in Australia?
    Yes = do what you want, but probably NO
    No = what are the local customs, but probably NO

    Nobody tips me for doing my job…

    • -1

      I work in an office job and still get thank you gifts and bonuses…

      Agree though, no one in Australia is expected to tip.

  • +3

    In America, the whole tipping thing just makes things uncomfortable and confusing. The waiters are fake, and small talk you the whole time and because you know they are after a tip, nothing seems genuine in any way. When its time to leave, you always know they are watching with the tip. We usually end up eating at food courts and other outlets to avoid the tipping thing. One time we went to a crappy restaurant, the service was absolutely terrible. Food came out at different times, orders wrong, things missing, and slow service, so when we went to pay, they ask how much we wanted to pay. We said zero because the service was poor. They were so shocked, because its expected to tip for bad service too! Its a stupid system. Why call it a tip? If its so important for them to have it should be an automatic added service charge, and you can tip more if you want to. Its annoying, you go out for a coffee, sit down and they expect a tip? for putting a coffee on a table that Id have been just as happy to go and get myself.

    • That is the tipping culture in America.
      There are some background reasons why it is like that in USA (from memory, wait staff can be taxed on assumed tips, based on their hours of work and their employer's $ turnover), so it isn't just a made-up thing. And as others have said, with such low wage rates tips are almost essential to get by on.
      Some USA states have changed that or are in the process.
      Some places suggest tip percentages on their bill, to assist customers.

      If you are going to the USA, you should be prepared to comply with their customs, and tipping is one of those.
      You should also be prepared to pay state and federal taxes in excess of the 'apparent' prices.

      • +1

        A tip implies its optional though, and if its terrible service, they are not getting one. I just personally find the whole thing crazy, even among Americans it causes issues like friends fighting if someone else gives a bigger tip, and there's also the throwing money around aspect of it that's tacky, some people like to give big tips because they can, as a way to impress their friends. Its not a good system, ofcourse most of the time, if you sit down at a restaurant, you just have to pay the 10% tip, but thats also frowned upon as being too low lol.

        • I wonder if I'll have friends on USBargainz

  • +2

    No don't tip in Australia it's weird and awkward. Also for the most part it will come across as pity. (unless you are obviously an American lol)

  • Give a 5c tip, then say "Don't I get a thank-you?"

  • +2

    We just don't tip here. Nada.

  • +1

    High end restaurants always ask for tips. And has been mentioned above, the waiters attitude can change quickly if you don't. (though it's at the end of the meal so who cares).

    I'm not pretentious at all, but ffs mate, you're a waiter, don't look down on me because I've just spent $300 on a meal and don't want to give a tip to you for doing your job.

  • +2

    I only tip if the service is exceptional. If it's average or below that, no tip.

    Some friends in hospo overseas used to use their tips for alcohol and travel. While they were here they learnt to expect nothing, or moved to restaurants and bars which served tourists who were more likely to tip so they could continue to fund their lifestyle.

  • +1

    I find the tipping culture one of the most annoying things in the US. People are supposed to have a (decent) salary… I understand that's a system issue but tipping doesn't solve the problem, only transfers the responsibility to the customers, and that is also unfair. I wonder what people have been doing, or if they even care about changing the "system" in the US. I know that the circumstances are complicated, but owners need employees as much as hospitals need doctors. Waiters accept working, and they should do so without expecting additional income (tips). That's what everyone else does in different sectors. If the (restaurant) owners cannot find people to work for them, they might have to increase salaries and offer something else. Some people (doctors, teachers, waiters, drivers, CEOs) accept what they identify as underpaid jobs while others try to find something that they believe it's fair(er). That's the world we live in. At least, there is a reasonable minimum wage in Australia. The fact that everything is so expensive is a different and even more complex problem.

    I don't tip in Australia even if the service is amazing, which is supposed to be anyway, otherwise the place might/should go bankrupt. Sorry, but I don't tip delivery guys or Uber/Didi drivers either.

    *I'm not a specialist and my opinion is purely based on my own experience and beliefs. People do whatever they want with their money. You can tip as much as you want, you can spend $4,000 in a buffet, $30 in avocado and eggs for breakfast, or buy a house in South Yarra (VIC) for more than 30 million dollars… No one has to agree or disagree. Although these behaviours affect the cost of living in Australia, people are free to do whatever they want, it is what it is…

  • Let me guess OP, Melba at the Langham?

    • I remember Melba was above $100?

    • +1

      Melba is actually pretty good. Especially their breakfast staff are quite helpful. Havent been asked for a tip in Melbourne in general. This was a similar place but in Sydney, and I guess my confusion was due to this.

  • Don't buffets

  • I will probably get blasted for this but there are some legitimate arguments for tipping;

    No employer ever seems to pay their staff more than minimum wage yet when you dine in a fancy restaurant, you still expect better service. In a lot of cases the staff in fine dining restaurants are getting paid the same as cafe or bar workers despite having far more knowledge and experience and often more stressful jobs. I think if your experience is really positive; you should leave a tip.

    • +3

      Well either one of two things would happen if this is true:
      1. People would just go and work at a Cafe where they can provide a lesser service for the same cash
      2. People work at higher end venues for the street cred/resume filler.

      I imagine its not true, and higher end venues probably pay their staff a little better than Joe's Coffee down the street. Happy for someone who knows to confirm?

    • Your argument is based on an assumption that is untrue.

      • I suppose my argument is based off of experience in sydney. The reason people do those jobs is for tips. E.g. I worked in a sydney venue and could clear $400-$1200 a week in tips; a ball breaking job but worth the money.
        If no one tipped, most of my former colleagues would not have worked there either.

        The real issue is restaurants churning and burning working holiday visa staff that are clueless and using enterprise bargaining agreements to legally pay them less than award rates.

        • That’s a fairly different argument to your original point.

          • +1

            @Vote for Pedro: Howso? Trying to add a bit of context to why the industry is underpaid and why people may choose to work in venues that make more tips. I am also happy to give you a detailed explanation as to how EBA' are leading to lower wages overall and contributing to the need for staff to make tips. It's really not a hard concept to grasp.

            I'd also ask that instead of just criticising that you provide some insight as to why you disagree, it is easy to say "no that's wrong".

        • If that's true, maybe they are doing these jobs for the wrong reasons and should be working at a Cafe instead…

    • Better servers wouldn’t bother working at better restaurants if there wasn’t better pay or working conditions, you’d think so anyway.

      • Yet, often you get better service at higher end restaurants no? Do you think it's easy to get a job at these places? Is it possible that there is another form of income that contributes to people working at these companies?
        I'm really quite surprised you guys think that they get 'paid' better in high-end restaurants, when there is plenty of evidence to suggest the contrary. All you have to do is look at the current wage scandals with Neil Perry and George Calombaris to see it is going on. Often pay is shit and as mentioned above people may do it as a resume filler if they can pass an unpaid trial to get the job.

        Alot of these restaurants are owned by large groups as well. For example;
        Do you think Australian Venue Company whom is owned by KKR (asian investment group) would pay staff anything more than they had to?

        I wouldn't say financial reasons are 'wrong reasons' to work in a specific restaurant either. People choose to tip and aren't forced to.

        • Why are you so sure they pay their servers same rate that any cheap restaurant does?

          • @AustriaBargain: I am speaking from a lot of experience; Partner and I have been through many hatted restaurants, bars, gaming rooms etc. Those restaurants have a supply surplus for staff. They don't need to pay more to keep staffing. There is a reason that backpackers cannot get a 457 visa for being a manager in hospitality anymore.

        • KKR (asian investment group)

          Is not an Asian investment group.

          KKR & Co. Inc. (formerly known as Kohlberg Kravis Roberts & Co. and KKR & Co. L.P.) is an American global investment firm

          Malcolm Turnbull has recently picked a job there.

          • @Baysew: Sorry, US private equity group. Was going off memory. Point remains the same.

          • @Baysew: Sounds Jewish not Asian

        • Resin, even if your arguement is true, that they don't get better "paid", it would be obvious the waiters at the higher end restaurants have better staff for each customer, therefore the service is still meant to be paid by the more expensive food and beverages, not from tips.

          • -1

            @Deridas: I understand your point but service pays. Really good staff gravitate towards where they make money so a really positive experience should be rewarded. There are plenty of adequate staff out there but not exceptional staff.

            It's understandable that not everyone tips and nor should they but if you have a special request or your waitstaff goes out of their way to accommodate you, then it's pretty reasonable. Speaking candidly; The job description doesn't include putting up with sexual harassment, engagement rings in champagne, organising birthday plates, special gifts, cutting cakes (food safety hazard), decorating tables, crazy custom menu items, etc. All of these things are an extra to make the guest experience special, it is not required.

  • +3

    0

    This is fkning Straya, bugger off with American Culture.

  • I'll occasionally tip with cash if it comes to say $19 and I don't want to carry the change on a night out to round it up to $20, but tip by eftpos? No way.

    • I did this the other day, bought 2 drinks, thought they said $18, said keep the change. Turned out it was $8, they got a nice $12 tip haha… oops.

      Thats what you get when you're used to paying sydney prices and don't scoff at $10 a drink, but when youre in a small country town, My drink was $6 and the wife's lemonade was $2.

      • Woops, sounds like you should've saved the $12 for a hearing aid upgrade. I kid but Perth prices are even worse.

      • Tell me where in Australia can I buy two (decent) drinks for $8! Sometimes we can't buy two coffees for $8.

  • +2

    I wouldn't tip at a buffet and I do usually tip for good service and food

  • Yeah I hate this. It's one thing to put a tip jar which gives an option to tip but guilt tripping the customer to tip by dangling an eftpos machine is over the top. Most upscale restaurants pull this either directly with the waiter/waitress or at the front counter when paying the bill.

  • Its more a bad habit of rich people tipping that creates the expectation that it standard when its not.

    We have a corporate dinner at a nice place, someone in the team overheard the waiting explaining to his supervisor he wasn't tipped. I think the supervisor was asking for his cut.

    But no to tipping, only tip if you feel like it. With your situation I definitely wouldnt have tipped.

    • +1

      I’d probably tip if my server flirted with me, actually. An hour or two of someone attractive flirting with you over the course of the night does things to a man who would otherwise see tipping as a total waste of money.

  • +3

    More American culture we shouldn't embrace. Especially at a buffet.

    No'd.

  • +3

    It's not part of Australian culture.

    Perhaps it's due to our 'low power distance' as well?

    This is the reason we also sit in the front seat of a taxi - because we don't view ourselves as 'superior' to the driver, but rather, more of an equal.

    Same same with telling our boss where to go.

  • +2

    Some Chinese restaurants ask for tips at the counter, I always say no cuz the services at these restaurants are rarely good. It was awkward for me to say no the first couple of times, but after that it just feels normal. i'll tip if I'm satisfied with the service and they do ask for it.

    • One tactic at Yumcha they'll leave all your change/coins on a platter, even if you reach your palm out to receive directly from their hands.

      Yum Cha is already overpriced like $10 for a serve of 4 dumplings

  • +1

    Nothing

  • +1

    It can't have been that nice of a hotel if the waiter asked you for tips.

  • +1

    Tipping is silly as it is at the business' discretion how tips are divided.

    Tips can be stolen by management, go to everyone, or rarely, the person/people who served you. Other positions often get a fixed percentage (in some establishments, greeters get a fixed percentage off everyone, so can make mountains). Servers pocketing cash tips could be fired for stealing from the business/coworkers.

    Enabling the tip function in efpos shows a complete lack of respect for customers, as customers are guilted into fee after service for no further service. Business's that do this don't get a tip or repeat business from me.

  • Was there lobsters?

    • In the old days lobster is what poor people ate. Rich people thought of lobster back then like we think of mud carp today.

  • +5

    I don't believe in tipping in Australia.

    I don't even like how the Uber App(s) offer tipping as an option in Australia. It shouldn't be encouraged.

    I shouldn't have to tip if the service was good. If the service is bad, I just wont go back to do business. If everything is good, I'll come back. The price on the menu should be the price I pay.

    • If you wanted to introduce tipping, doing it out of sight and anonymously from the person being tipped is pretty good.

      Tipping is really if the service is beyond 'ok'. There's a difference between doing your job and going out of your way to accommodate a special request, which might even cost you money.

    • +1

      Uber drivers should sell MFi rated cables out of their cars, I’d buy one for $8 every single trip if it had a warranty. And if they sold joints, I’d pay $30 every single trip for a good joint.

    • +1

      Uber should not be allowed a tipping option honestly. It's a pretty sketchy company which is effectively underpaying their employees already, and they shouldn't be catching a break.

    • I'll admit I've tipped through ubereats but only a dollar or two, if it's larger order or they are a nice guy a small tip like that doesn't hurt

      • I'm unsure if it's another tactic but when I ordered from Dominos delivery they either said "We don't have change" and sometimes not even offer E-payments…

  • +1

    You should only tip to impress your mistress or girlfriend. Or when hosting a business lunch with Americans. Or you are famously wealthy, it’s nice to tip those serving you when you’re about to boast on Twitter how many billions you have to waste. Other than that though, there’s never a good reason to tip in Australia. They leave the tip section there and lay out the tip tray because it doesn’t cost them anything to do it, and it makes them seem a little fancier because it’s foreign to be prompted to tip.

  • +1

    No, the restaurant should be paying them a living wage.

    You should only tip at your discretion if the service was exceptional. We don't want to become like the US with mandatory "tips."

  • +2

    I don't ever tip while in Australia as it's not customary here at all. And tipping at a buffet of all the places. You're self-serving for the most part, so what's the need to tip?! If a waiter gave me attitude because they wanted tip, I'd think they're not the brightest bulb, because it's quite counter-intuitive.

  • +1

    A tipping culture is fundamentally unethical. For this reason we shouldn't tip because it encourages moving towards a tipping culture:

    https://www.nytimes.com/2019/10/24/opinion/tipping.html

  • I've been tipping the dominos pizza delivery guy a couple of bucks. But this is only after I've used a decent coupon code with my order. Should I stop doing this ?

  • +3

    No tip. Don't be ridiculous.
    If anything my experience is the tipping culture creates entitlement and worse off service.

  • +1

    The basis for calculating hospitality tips doesn't make sense. As an expected 20% (USA) of the bill total, it's not a "reward for excellent service". My bill might be $100, yours might be $300. Service could be the exactly the same. You had lobster and I had the OzBurger. Why should You tip more? Tip is just an extra charge (returned to staff) that is effectively based on the restaurant income.

    • There is no fixed basis for calculating a tip in Australia (if you wanted to tip).

  • +1

    The only ever time I have been asked to tip in Australia is relatively upper end restaurants which is quite surreal when you put it in context; A restaurant with the highest margin asking for money.

    Also the way they go about it "Would you like to add a tip."

    Going to these establishments was once in a blue moon, now I just don't go.

  • +2

    I will absolutely unashamedly not tip in any Australian restaraunt that asks/offers tipping.

    Our minimum award is like $21/hr. The restaraunt has already built in the significantly higher labour costs into the cost of meals.

    In the US, sure, I tipped when I went. I'd have preferred the restaraunt paid them a livable wage, but heh.

    Edit: though a commentary on tipping, I think it's completely wrong as it moves the responsibility to provide a livable wage from the establishment to the customer, and leverages on guilt. While you typically get better service in the states, and Australian restaraunt service is typically somewhere from okay to poor, tipping is a horrible system I do not want here.

    • +3

      I totally agree with you. I also f*%#^! hate that uber asks me to tip after I take a ride. I've already paid for the trip, so how about you uber ceo could instead choke on a bucket of umm, cucumbers. The big aussie ones. You know the ones I'm talking about.

  • +4

    If he gave me a disapproving look for a $15 tip I would have said "you know what. You're right, let me change that"….. $0.

  • +1

    I would of told him to get outta here,
    Specially if the service is underwhelming

  • the guy is euro. even if he doesn't deserve it he feels entitled to it. just look at europe.

    in australia normally there is no need to tip, they normally don't expect it. i refused all tips when i worked apart from one time it was $20 and i actually went out of my way to help the guy.

    in america, must tip. i was at this taco chain, man, this girl was working her butt off, served like 8 of us and super cheerful and fast. you work hard, you get tip.

    you don't get tip because you are mediocre. the world does not owe you anything.

  • plus the guy probably doesn't know the laws and was getting $5 an hour as the restauraunt probably pays 80% of revenue towards rent lol. they probably told him you better work for your wage.

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