Issue with in Building Wiring Identified by NBNco Problem

countrymouse on 01/11/2019 - 12:15

Deal all, appreciate for your help in advance.

We have been with Optus for over 20 yrs. Currently on Broadband ((Cable) plan and use Optus phone line.
We were told we can move to NBN in August 2019 and our Broadband service will terminate on 12/11/2019. We applied to change on the 6/10.
On 29/11/19. NBN technician came and tested the phone sockets and said they cant find any connection other than Optus, i told them we have used Optus for very long and used Telstra many years ago. He did not say anything.
Then he went outside and said he will need to install a box on the right side wall of the house, as my current modem is on the right side of the house (2nd/F ) so i asked him what can i do, he said i will need to do cabling myself. He then went away without saying anything and ask us to call Optus.

WE called Optus and asked them what is the problem inside the house, and what did NBNco want us to fix. After nearly 3 hrs on the phone with Optus, they finally told me what NBNco noted : An issue with in-building wiring has been identified beyond the NBN networdk Boundary, End user will be required to arrange for work to the in building wiring before NBN co can progress the order.

We are angry, as NBNco technician did not say what exactly need to be fix and we were force to change to NBN by Optus.
We are pensioner and we cant afford to do all this wiring and fixing which not needed at the fist place…

We dont understand much about this NBN thing, are they suppose to install it to the first close point to my house for free ?
Can we ask them to install the NBN box first and we do the wiring later if we need to? What other options we have ?

BY the way, we will use Fibre to the Curb (FTTC)

Internet Broadband nbn

Comments

  • HighAndDry on 01/11/2019 - 12:20

    We applied to change on the 6/10.

    You applied.

    Problem seems to be that the in-house wiring is only for Optus cable internet, not the right one for NBN.

    Since it's wiring inside the house, it's your problem.

    Nothing else is really relevant.

    • brad1-8tsi on 01/11/2019 - 13:28
      -3

      You applied.

      He's an old person with a partner. They lose all sense of being an individual after ~65. Everything is "We".

    • Mrbean007 on 01/11/2019 - 18:16

      Optus cable user now HFC NBN Optus user had no trouble with Optus recabling my whole house for the NBN at no extra charge on a side note I'm sure it was NBN technician who installed the cabling on the inside while they where doing the street.

  • whooah1979 on 01/11/2019 - 12:37

    BY the way, we will use Fibre to the Curb (FTTC)

    Optus cable is aerial HFC. FTTC is coming in to the premises using the copper network.
    https://www.optus.com.au/shop/broadband/nbn/nbn-articles/opt…

    • Diji1 on 01/11/2019 - 14:10
      +7

      So they're abandoning the working HFC, which can deliver up to 1Gbit speeds currently and may go higher with future revisions of the technology, for copper wire so that Telstra can be enriched further at the tax payers expense.

      Sixty billion dollars is what enriching Telstra cost meaning 60 billion on top of Labor's 40 billion plan. It's a great deal for Telstra and a terrible deal for everyone else.

      Thank the morons that voted for Turnbull.

      Telstra should never have been privatised which would have removed the requirement for NBN in the first place.

      As Rodney Sims explained in 2016, privatisation has severely damaged Australia's economy because the economic theory that privatisation is based on does not predict reality.

      • try2bhelpful on 01/11/2019 - 15:35

        They should've dumped this on Telstra in the first place. They were, by far, in the best position to deliver and we would, probably, have got FTTP to everywhere. Instead someone made a really stupid political decision and we've been getting more and more of them ever since. This goes back to the REALLY stupid decision not to split Telstra into Wholesale and Retail when it was first "sold". Where Wholesale's job would be purely infrastructure on a sell to everyone basis, not association with Telstra retail at all.

      • HeWhoKnows on 02/11/2019 - 11:12
        -5

        You have it all WRONG

        Firstly FTTC can deliver up to 1 Gbit/sec
        See here under the SPEED heading:
        https://www.aussiebroadband.com.au/blog/fttp-vs-fttn-connect…

        Secondly. As most people know, Telstra was forced to sell the entire copper wire network to the govt and in turn to NBN Co.
        So Telstra no longer has anything to do with their old copper nextwork. So they wont be getting enriched any further as you claim.

        Thirdly. Labors plan was completely unaffordable and would have taken far longer to complete. It would have cost many people hundreds if not thousands of dollars to connect. Thats why it needed to be changed.

        Fourthly. The intelleigent morons that voted for Turnball didnt see any better option at the time. And Turnball simply acted on professional advice given to him. The same advise that would have been given to a Labor Govt.

        Fifthly. Australia has one of the best economies in the world. So Rodney Sims is your Moron. Not the people of Australia.

        • lgacb08 on 02/11/2019 - 21:30

          Lol, if Telstra was unhappily forced to sell its copper network for $11 billion, i'd be glad if I was able to flop my used engine oil and tyres for 50c to the mechanics so I dont feel guilty each time.

    • mattyman on 02/11/2019 - 13:12

      Aerial cable is actually coaxial which is also made out copper. It's a copper core surrounded by plastic with a metal mesh covering the plastic to stop interference. It is far better at transmitting data without interference but it is technically still copper.

      • whooah1979 on 02/11/2019 - 15:28

        I’m sure you already knew that I meant the copper network as in the PTSN and the lead-in being a 2pair.

  • dcep on 01/11/2019 - 12:40

    Strange, you got a working phone line straight out from the wall point … but they can't find connection ?

    • whooah1979 on 01/11/2019 - 12:48

      Op is using phone over cable and not PTSN.

      • dcep on 01/11/2019 - 12:51

        I see the problem now, at some point OP swapped from Telstra to Optus,

        Optus disconnected the line for phone over cable to avoid paying Telstra.

        • HeWhoKnows on 02/11/2019 - 11:15

          I thought that both operated at the same time. Copper line for the telephone and cable for all internet, Foxtel etc

          • dcep on 02/11/2019 - 12:07

            @HeWhoKnows: the phone still come out of the original phone wall point

            But the other end is connected to optus cable access unit

          • MitchyD1989 on 06/11/2019 - 10:31

            @HeWhoKnows: I'm in a house that had both Optus cable ports and a standard copper line. The wall plate Optus installs also has a phone jack next to the coax port, but that phone jack is technically VOIP; runs over their cable network instead and therefore only works if you have an active Optus cable service.

            The other phone jacks in the house are on the copper line, which are the ones we had to use for NBN as we ended up with FTTC instead. Both can currently be active at the same time but Optus is about to decommission the cable network here and move their customers to the FTTC NBN anyway.

            • HeWhoKnows on 09/11/2019 - 07:58

              @MitchyD1989: OK So trick is to connect to any standard phone jack. Not the Optus installed plate

  • countrymouse on 01/11/2019 - 12:43

    Thanks Whooah1979 the info.
    Do i need to get copper phone line installed ? Like a Telstra line ?

    • ESEMCE on 01/11/2019 - 14:05
      +1

      NBN will supply copper to your home from the street (it probably already exists to the old Telstra connection point on your home), but their responsibility stops at the outside of the house.

      You need to get a licenced cabler to run a new phone line from the NBN box (probably on the fascia) to wherever you want your modem installed.
      That location is ideally;
      1) near a powerpoint as you need to power the modem
      2) preferably central to the home for best WiFi distribution.
      and ideally
      3) in a location near to where you want the phone (Your landline phone will connect through the modem)

      If you can't meet the third requirement while meeting the other two, the licenced cabler will be able to wire things up so that you can put the phone wherever you like but it will be extra work and therefore more expensive to you.

      A cabler could just redirect your existing phone line to the NBN box, but NBN is best with a new line and it's a good opportunity to relocate the position of the modem to a less conspicuous position in the house.

      Cost should be in the vicinity of $200-250 depending on the size of your house. If there are issues in accessing the roofspace, costs will increase.

      • HeWhoKnows on 02/11/2019 - 11:30
        +1

        The old copper lines are still there.

        Copper lasts almost for ever.
        Thats why its used for wiring and other applications where corrosion resistance is important.
        Of course its excellent electrical conductivity counts for a lot too.

        However corrosion can occur at any connection points where the copper wire is connected to another metal eg at your phone socket or at a distribution box in a building.
        That's where you will most likely find the issue.

        Its just a matter of finding out where the issue is. Might simply require an new RJ11 socket. So yes, you will need a technician if the problem is beyond the first connection point on your property.

        It could also be that your phone line was disconnected in the Telstra pit out front if Optus used their cable for your phone. So its just a matter of identifying and connecting your copper phone line into the fibre network. I would have thought that was part of the process. But if the copper line is no longer in use then obviously not.

        MUST KNOW: NBN techs are told to use the cheapest option for NBN. Not the cheapest, most practical or best option for you.
        They are not there to fix any problems that would make NBN work on your existing copper phone lines unfortunately. They are just told to switch the connection.

        Luckily with ADSL connections the ISP is responsible for maintaining the copper line to your premises so ADSL customers shouldnt have any such issues.

  • mrkorrupt on 01/11/2019 - 12:44

    On 29/11/19.

    you came back from the future to post this?

  • countrymouse on 01/11/2019 - 12:45

    Yes, my phone is working , that is my query too. They did not explain to me and just ask do i use other phone company before…. :(

    • ESEMCE on 01/11/2019 - 14:07
      +1

      I think other people have covered this. your current phone is probably running through the Optus Cable network that is being decommissioned.
      You need to either get the old cable reconnected to the old Telstra connection point, or get a new cable run to the old Telstra connection point.

  • countrymouse on 01/11/2019 - 12:46
    +2

    oh.. sorry about the date, NBN technician came on the 29/10/19.

  • garetz on 01/11/2019 - 12:53

    Get an electrician to come out and fix your internal house phone wiring. The problem with optus phone wiring is it is not 100% copper cabling, its usually very cheap stuff, if you had a telstra phone line before, telstra use 100% copper wiring, however optus when they installed their service may have removed the existing telstra wiring.

    You are responsible for your internal house cabling.

    • HeWhoKnows on 02/11/2019 - 12:00

      Optus do not "remove" any copper wiring as that involves unnecessary extra work. It also would have meant that the customer could not connect to Telstra again in future which is anti-competitive behaviour so it wouln't have been allowed. So the copper line is still there.

      They would just have disconnected it at either or both ends.
      i.e. In the Testra pit out front and/or at the first point in the premises.

      • lgacb08 on 02/11/2019 - 21:42

        Optus did mess around with your copper line, you'll find plenty of such information if you dig enough. My house was one of such example and when I moved in, I luckily made the choice of switching to Telstra and inadvertently let them did all the hard work and thanks to their incompetent billing system I got all those done for free (would've cost $300 max 3 years ago anyway) including running a new hfc lead from Telstra junction box and reconnect the several rj11 outlet back to Telstra copper network. It wasn't until recently when I went to the roof for leak inspection that I found a convoluted mess of hfc and telephone line running around everywhere from the old Optus Junction box

  • dcep on 01/11/2019 - 12:54

    OP, you had a working line before (when you were with Telstra)

    At some point when you subscribed to Optus Cable internet with phone, Optus had cut the Telstra phone line and connect it to their Optus Cable Access Unit.

    Optus did this so they (or you) don't have to pay Telstra for separate phone service.
    Hence now you're left with this mess caused by Optus who now refused to reverse what they have done to make it work again to be NBN ready.

    Refer below for better understanding of your problem.

    https://yescrowd.optus.com.au/t5/NBN/NBN-FTTC-connection-to-…

  • countrymouse on 01/11/2019 - 13:25

    Thanks all for the info.
    i have been with Optus for close to 20 years , i guess that is what they did ( cut the Telstra line ) to my Telstra line when their service started.

  • countrymouse on 01/11/2019 - 13:53

    Can an electrician fixed this phone line problem ? or need someone from Optus/ Telstra / Cabler ?

  • Hithere on 01/11/2019 - 14:10

    Any licenced cabler should be able to fix the issue for you.

    EDIT: Too slow. :)

  • countrymouse on 01/11/2019 - 14:36

    Thank you all for the info.
    It really helps as i got no help from Optus.. :(

    • Kozhutki on 01/11/2019 - 16:32
      +2

      make sure you click/press on 'reply' if you're talking to someone specifically so they get a notification to see what you said!

      • robinCTS on 01/11/2019 - 19:29

        They will get a notification in any case. What replying actually does is to allow the replyee (and everyone else) to see exactly to whom the replyer is replying to, as the comments get nested appropriately.

  • [Deactivated] on 01/11/2019 - 18:04

    Deal all

    Is that the Ozbargain's secret greeting? 🤨

    Licensed cabler is the way to go .

  • nfr on 01/11/2019 - 18:05
    -1

    I'm not sure what the wiring problem is. Do you have poor internal wiring that compromises NBN connection reliability/speed, or simply, the modem is upstairs so you require cabling connecting modem to the NBN device downstairs?

    • countrymouse on 02/11/2019 - 12:21

      The problem is NBNco said they cant use the Optus phone line. My internet connection is ok and phone works ok too.

      • nfr on 02/11/2019 - 13:18

        That's not really a problem though. Optus and NBN are physically separate networks, so NBN never expects to use the Optus phone line anyway.

        NBN is responsible for all wiring from street leading in to your house. Whatever happened to the old Telstra copper line is NBN's problem not yours. How you arrange your network inside the house is up to you though.

        When I migrated from Optus Cable to NBN FTTC in March, the new connection had frequent dropouts. Most of the time Optus online chat was clueless. NBN was not better. Every new NBN tech came thinking they are here to do a new install, so they came unprepared to troubleshoot. It was a very frustrating time. But I pushed on, lodged complaints to Optus and NBN, eventually NBN fixed the dropouts. So my advice is be patient, it could take a while. And make sure Optus does not disconnect your cable service until NBN is definitely working.

        • countrymouse on 02/11/2019 - 15:09

          Thanks nfr for the advise and sharing your experience, good point.
          Optus keep saying is my problem as NBNco said it is internal wiring problem. ( NBN can't find the Telstra copper line in my house).
          I agree i am responsible for internal wiring . I disagree that I need to have the Telstra copper line ready in my house before they can go ahead with connecting from street to my house.

          • nfr on 02/11/2019 - 16:42

            @countrymouse: The nbn connection device comes with a phone line which simply plugs into phone socket, then it's all ethernet cable throughout the house. What exactly do they want you to do?

            • countrymouse on 02/11/2019 - 17:27

              @nfr: He did not tell me what exactly needed. He just said i am responsible for internal cabling…. :(
              after he failed to locate telstra line signal from the phone socket which i am using ( Optus phone working all the time ).
              After many phone calls, Optus agreed to ask NBNco Tech to visit my house next week.

              • nfr on 02/11/2019 - 23:17

                @countrymouse: It's normal to have no Telstra signal on your phone sockets. When you had Optus Cable installed, the Optus tech installed a new phone socket, and cut your old Telstra line at the 1st phone socket. He had to do it so the new Optus socket would work with your other phone sockets at home. This was how my Optus tech explained to me.

                When Optus says they've asked for NBN tech visit on a certain date, it's not real unless you get SMS confirmation. I didn't know this and once waited a whole day for no one to show up.

                • countrymouse on 03/11/2019 - 07:38

                  @nfr: SMS confirmation from Optus / NBNco ?

                  • nfr on 05/11/2019 - 11:58

                    @countrymouse: I'm not sure if the SMS came from Optus or NBN but as long as you get a SMS you are good.

  • bremo on 02/11/2019 - 08:07
    +1

    Have you considered using 4G? I am on a 200GB Optus plan which costs $60/month. It will entirely depend on what coverage is like inside your house. Also, it will mean losing your landline.

    • countrymouse on 02/11/2019 - 11:47

      200 GB should be ok for us, I dont really need a landline. Thanks for the info, i will look at it

  • kale chips suck on 02/11/2019 - 09:15

    I'd just get onto Airtasker and list a job for a registered cabler to connect your new NBN box back to your home phone cabling.

    Likely the wiring internally is fine, it's just the line to it has supposedly been cut.

    Unless you want to move sockets, but with DECT wireless handsets for landlines the location of the primary phone doesn't matter over much for most people.

    Edit: fixed an autoincorrect

  • whooah1979 on 02/11/2019 - 11:34

    Op, you can do DBYD to check if your lead-in is dead.

  • countrymouse on 02/11/2019 - 12:37
    +1

    Gday,thanks all for the help and info. Appreciated.
    Update :
    An electrician has confirmed the Telstra phone line has been cut and pull out. So no connection to the Telstra connection in the street.
    i have asked Optus to send the NBNco tech to have another inspection to see if they can connect me to the street first, and i will get the cabler to do the cabling.

    • peteru on 02/11/2019 - 14:53
      +1

      That won't work.

      You must have the internal cabling done first so that the NBN installer can complete the job and test that the installation works. They must ensure that the modem NBN supplied to the end user syncs, updates firmware and is provisioned before the job can be declared as completed.

  • countrymouse on 09/11/2019 - 15:24

    Update :
    NBNco agree they are responsible for all wiring from street leading in my house. ( Civil team will do all the digging ) then NBN tech will come again for connection.

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