What is up with the weird restaurants where there is no interaction with the waiters?
Last edited 02/11/2019 - 22:17
I went to this restaurant today and it was relatively empty. Took about 10 minutes to be seated. A lot of the tables had people waiting with no food and I wasn't impressed sadly with how the place has become under new management.
The major problem was that the food needs to be ordered via some tablet. It's like some sort of new fake "make your restaurant look trendy" theme. I mean sure this is a good idea in complement to your normal expected waiter behaviour, but without it, it just seems odd. You really should have a waiter there to order some stuff first and then have the tablet to fall back on so you can buzz them when you need them or add to your order. Duh!
Returning to the interaction issue, ghost fingers for their clientelle may mean they cannot order. Basically the waiters just dump the tablet onto the table and move on. I mean it's very possible this is due to the lack of language skills from the employees but it just seems like a really crazy business model. If multiple tablets were embedded nearby and everyone could order then it wouldn't be such a pain but you have one and the user interface is freaking terrible with a small screen. It's like they paid someone for some template android app and just coded it within an hour without any thought of how people should order. Furthermore, the food is almost always reheated stuff so, it is not like they are making it from scratch once you press the button. I think that's how they fool people into thinking they are getting a superior experience but instead it is inferior.
I've been to some pretty crappy restaurants where the food was obviously reheated and your basic factory made stuff. No need to fool people.
They could really make the model work if they have robots and fire the waiters because really it's kind of pointless having them there, when they clearly do nothing. Now that's something I might actually enjoy, but when you have employees there that aren't being utilised then really it's just the owner's problem in the end anyway.
Not going to name them, but you probably have seen a lot of these around lately.
What do you guys think? Would you go to a place like I have described? It's not cheap. Furthermore, would you tip?