I ordered some stuff from bigW online and a day later I got this email
"Dear _____,
Thank you for visiting BIGW.com.au and placing order # _____.
As part of our commitment to customer security, we'd like to confirm your recent order.
If you can please provide the following documents to verify you order.
- Australian driver's license (or foreign)
- Credit card statement (Please ensure the cardholder name, card
billing address and card number is included.) - Recent Utility Bill (Please ensure the cardholders name and the billing address is visible)
Failure to receive this information within 48 hours will result in your order being cancelled. "
The order number is right but the email address isn't even from @bigw.com.au it all seems a little weird, I've never had to do anything like this for online ordering before
Obviously something has flagged on their system, you won't know what it is without ringing them. Make sure it's a direct number on the actual Big W website and not one attached to the email.