Gas Supply Is There a Problem Here?

Hi All,

Looking for some help with this one please.

We live in Perth & get our home gas from one of the many suppliers, who offers a 15.5% discount off gas usage, for paying on time.
This discount comes off as a credit on the next bill.

However on the last invoice there was no discount from the previous invoice, which had been paid on time.
Once the paper work had been checked out, these were the facts:

The correct amount had been paid on the suppliers site, the web submission details had been filled in & a screen snap was taken, before the go button had been pushed, after the details were submitted, then up came acknowledgement of payment with a receipt number, no invoice number or invoice amount, a screen snap was also taken of this, the date & time on both clear screen snaps are 1 minute apart.

Somewhere in between the correct amount being paid on the suppliers web site to the bank debiting our Visa account, the total had been reduced by one cent ( 1¢ ) which meant no on time payment discount was received, which would have been approximately $20.

I phoned the supplier, when I had all the details, they apologised & straight away deducted the outstanding 1¢ and credited the correct amount of discount that should have been deducted and increased the settlement discount to 20%, so all good there.

My question is, could this just be a simple one-off bug type glitch in their payment system ? Or is it possible for sophisticated software to somehow manipulate final balance figures, thereby reducing the correct amounts by 1¢ resulting in some folks missing out on their rightful trading discounts ?

I was really pleased that screen snaps had been taken, other wise there would have been be no proof what so ever and possibly no discount.

If the general consensus is that something dodgy has been going on, what do you thing can be done about it?

Thanks in advance for any input.

Comments

  • -2 votes

    Name and shame

  •  

    My question is, could this just be a simple one-off bug type glitch in their payment system ?

    Gets magic8 ball out…… too early to tell.

    Or is it possible for sophisticated software to somehow manipulate final balance figures, thereby reducing the correct amounts by 1¢ resulting in some folks missing out on their rightful trading discounts ?

    I'm pretty sure most people like you did, would notice they are missing their discount on the bills after a few billing cycles.

  •  

    Sounds like your details are being submitted and then entered manually by a staff member.

    Run.

  •  

    Everyone makes mistakes.

    A one off is nothing to be concerned about BUT if it starts to be a trend it may be time to start looking for a new supplier.

  •  

    The private sector continues on it's merry path of defrauding customers while charging absurd prices.

    Part of the reason that the prices are high is because you are burning imported LNG. The reason that's pertinent is because Australia exports more gas than it imports. People who still believe in neoliberal economic call this efficient because they're religious people: they go on believing in a theory despite no evidence to show that it predicts the real world.

    According to Professor Rodney Sims privatisation has severely damaged the Australian economy.

    Before privatisation, politicians claimed it would help the Australian economy. Now that it has severely damaged it they are refusing to go back to a nationalised system so that the economy can recover from the severe damage. This shows that they are dangerous idealogues who didn't give a shit about the economy.

    They were only interested in removing your money and/or pretending that an economic theory predicts reality which is something morons such as the Laberal voters do. Don't make the mistake of thinking politicians are morons.

    •  

      What we really need is for the state to seize all means of production. Everyone could then get payed the same, greedy business owners wouldnt make more money than the workers, and everyone would be equal. Then ops gas bill discount won't be an issue.

    •  

      So you think the public sector never defrauds the public either? lol

  •  

    not in my house

  •  

    You need to change suppliers. My gas plan in Perth is 45% discount for paying on time.