Looking for some help with this one please.
We live in Perth & get our home gas from one of the many suppliers, who offers a 15.5% discount off gas usage, for paying on time.
This discount comes off as a credit on the next bill.
However on the last invoice there was no discount from the previous invoice, which had been paid on time.
Once the paper work had been checked out, these were the facts:
The correct amount had been paid on the suppliers site, the web submission details had been filled in & a screen snap was taken, before the go button had been pushed, after the details were submitted, then up came acknowledgement of payment with a receipt number, no invoice number or invoice amount, a screen snap was also taken of this, the date & time on both clear screen snaps are 1 minute apart.
Somewhere in between the correct amount being paid on the suppliers web site to the bank debiting our Visa account, the total had been reduced by one cent ( 1¢ ) which meant no on time payment discount was received, which would have been approximately $20.
I phoned the supplier, when I had all the details, they apologised & straight away deducted the outstanding 1¢ and credited the correct amount of discount that should have been deducted and increased the settlement discount to 20%, so all good there.
My question is, could this just be a simple one-off bug type glitch in their payment system ? Or is it possible for sophisticated software to somehow manipulate final balance figures, thereby reducing the correct amounts by 1¢ resulting in some folks missing out on their rightful trading discounts ?
I was really pleased that screen snaps had been taken, other wise there would have been be no proof what so ever and possibly no discount.
If the general consensus is that something dodgy has been going on, what do you thing can be done about it?
Thanks in advance for any input.