Customer Service - Samsung vs LG
Recently emailed Samsung with queries about the accuracy of a salespersons claims about one of their bottom mount refrigerators after I could find nothing about my query on the low noise claim on Samsung's website.
I received a snippy reply stating the information I had already seen on the website and stating that I could find it on the website and that if I wanted anything further I had to phone them.
It was appalling enough a response that I chose the LG fridge instead.
To have queries responded to by phone is difficult for me due to hearing issues and also on prepaid can cost a fortune if I am stuck on hold.
I have been off the grid for almost a year, so I'd like to know your opinions on whether it is common now that businesses force queries to be submitted by phone, and if so how do people with hearing impairments cope?