PSA: Auspost Not Accepting Digital Drivers Licence on Service NSW App

WaterMark on 18/11/2019 - 13:54
Last edited 18/11/2019 - 13:56

As the title says it all, AusPost does not accept Digital Drivers Licence as Valid ID (service NSW App). Want to save fellow peeps from wasting their time and bring physical license.

Went to my LPO and was refused pick up of my parcel. They showed me an email sent by “Head Office” saying they do not accept it, but do accept their own AusPost PassportID. They told me to call customer service to complain and when I asked her to put a sign up at the door saying they are not accepting it, she refused to do so. Called customer service to lodge a complaint for her poor customer service of even putting a simple sign on the window.

TLDR: went post office. Showed Digital Drivers Licence on Service App. Refused parcel pickup. Rude customer service from LPO. Rant end. PSA end.

General Discussion

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Comments

  • John on 18/11/2019 - 14:03
    +10

    Don't blame her if she refused to put a sign unless she's someone in the shop with that kind of authority…. unlikely anyone in that shop could do it anyway

    • WaterMark on 18/11/2019 - 14:17
      +2

      I asked to speak with the manager. She said there’s none today and she was the supervisor in charge. If she has no authority then I don’t know who does.

      • zonra on 18/11/2019 - 14:28

        A lot of companies have policy that does not allow staff (including store and branch managers) put up unauthorised signs. Accept their rules if you wish to use their services, it’s a privilege, not a right.

        And no, customers can not authorise signs.

        • WaterMark on 18/11/2019 - 14:58

          I agree with your statement with sign authorisation etc. however simply flashing an email claiming it is from head office to brush me aside doesn’t serve the purpose of informing people. If they have “authorisation” to refuse digital ID by that email, would that not “authorise” them to put up a simple sign at the door to inform people. It seems contradictory if they have authorisation to refuse but not authorised to put a sign up that they are refusing.

          Further, you say they are providing a service as a privilege, but you may have forgotten those services are being provided through our taxes. By taking our taxes for a service and refusing what we have funded means we are having our rights refused to use those services. I agree they have policies and procedures, but they need to be changed or at least transparent in the meantime if change is going to take a while. At the very least I would like my taxes to provide customer service to inform me and others about their procedures. AusPost are government owned.

          • zonra on 18/11/2019 - 18:21
            -1

            @WaterMark:

            If they have “authorisation” to refuse digital ID by that email, would that not “authorise” them to put up a simple sign at the door to inform people.

            I would again repeat that there are policy in place to prevent staff from putting up unauthorised signs (read: you can only put up signs that Head Office lets you put up), which is likely what the Auspost staff have explained to you already, but you would simply ignore and assume otherwise anyway.

            doesn’t serve the purpose of informing people.

            They did inform you by telling you on the spot, just the same as how they will inform other customers. You will need to accept that not every company will run the way you like them to run.

            It seems contradictory if they have authorisation to refuse but not authorised to put a sign up that they are refusing.

            I don't even know how to respond to this as I don't know how you're interpreting 'doing what they are told to do' as 'doing what they are not allowed to do unless asked to'.

            As for your point about some services are being paid for by our taxes, do keep in mind that the fact doesn't give you control over how they run things and what they must do to reach your own personal 'acceptable standards'. For example speeding tickets and parking fines are not agreed with by many, many individuals, but they will need to be paid for just the same regardless of these individuals' opinions.

            • WaterMark on 18/11/2019 - 19:27

              @zonra:

              For example speeding tickets and parking fines are not agreed with by many, many individuals, but they will need to be paid for just the same regardless of these individuals' opinions.

              I don’t think speeding fines or parking tickets are an example you can compare with this situation. When one breaks the law then they are liable for a fine even if they do not agree on it. It is stated in legislation. No law was broken by using my digital licence. Fines were not issued.

              I do not want to discuss any further as you are comparing to something that is unrelated.

          • SBOB on 18/11/2019 - 20:44
            +1

            @WaterMark:

            Further, you say they are providing a service as a privilege, but you may have forgotten those services are being provided through our taxes.

            AusPost are government owned, but from your very own link in the post
            "Australia Post receives no funding from the government"

            Aus Post is funded purely by the costs of its services

            • WaterMark on 19/11/2019 - 22:31

              @SBOB: Ok, I accept as the current state of AusPost in fact does not receive funding, however you are forgetting it needed to be funded at the initial stage with taxpayers money. A Government organisation does not pop up out of thin air with zero funding. If AusPost starts losing money who do you think will be forced to fork out money to bail it out? Taxpayers.

              As per AusPost website

              Our self-funded government business enterprise is owned by all Australians and receives $0 tax funding.

              • whooah1979 on 19/11/2019 - 22:35

                @WaterMark:

                If AusPost starts losing money who do you think will be forced to fork out money to bail it out? Taxpayers.

                Auspost may be privatised before that happens.

          • whooah1979 on 19/11/2019 - 20:27

            @WaterMark:

            you may have forgotten those services are being provided through our taxes.

            What SBOB said.

  • kerfuffle on 18/11/2019 - 14:10
    +1

    Which LPO was this? Broadway accepted my digital driver licence without complaint as proof of ID when doing my Parcel Collects there

    Also did a PSA over on Reddit

    • WaterMark on 18/11/2019 - 14:20

      Haymarket NSW

      • Vote for Pedro on 18/11/2019 - 20:26

        Haymarket are (were) great but by the book

      • kerfuffle on 21/11/2019 - 07:43

        Went and collected two giant parcels at Broadway yesterday; still happy to accept digital driver licences as proof of ID

  • alz on 18/11/2019 - 14:16
    +1

    Did you go to a corporate shop and they said no?

    I wouldn't trust an LPO to tell you about doing the right thing.

    LPO - Licensee
    Corporate - Australia Post owned

    • WaterMark on 18/11/2019 - 14:19

      It was the LPO and she showed me an email sent to them to not accept digital licences.

  • scotty on 18/11/2019 - 14:20
    +3

    Possible that they lack the hardware to read the QR code to verify that the digital license is genuine (rather than just a screenshot / fake app)?

    • WaterMark on 18/11/2019 - 14:23
      +1

      Not sure. A Service NSW App (the very same app) has a QR code scanner. There’s also the hologram when u tilt the phone side to side.

      • Namidairo on 18/11/2019 - 15:24
        +1

        The hologram does not in any form guarantee that it has not been tampered with, and neither does the QR code.

        https://youtu.be/oux3tI2V0sY?t=1488 (License to cut arbitrarily placed trees)

        It's current implementation of the Digital Drivers License is flawed by design because there's no way for (normal) people to validate that the details shown on the screen actually match the details used to generate the QR code.

        It's likely AusPost would rather wait for the proper tools to validate them than risk someone going around knicking other people's packages from the LPO's

        • WaterMark on 18/11/2019 - 15:38

          Enjoyed that video. Very informative. How do I get Ash as my ID? Lol.

        • AdosHouse on 18/11/2019 - 20:56

          Watched the whole video, good info.

  • yippy on 18/11/2019 - 14:21
    +7

    From the Service NSW site:

    Important to know

    It may take some time before all organisations will be ready to accept the digital driver licence. In the meantime, we recommend you also carry your plastic card to avoid inconvenience.

    • HighAndDry on 18/11/2019 - 17:16
      -5

      Except both are government owned, it's ridiculous they can't co-ordinate this amongst themselves.

      • Vote for Pedro on 18/11/2019 - 18:16
        +3

        Federal/State - probably needs to be raised at the COAG agenda discussion meeting first and then scheduled for 2029.

        but yes, could’ve been done better

      • jacross on 19/11/2019 - 08:20

        Two completely different governments.

  • ozhunter on 18/11/2019 - 15:14
    +5

    and when I asked her to put a sign up at the door saying they are not accepting it, she refused to do so

    Lol

  • Baysew on 18/11/2019 - 15:14
    +3

    Take time off work, drive around the block twice, with car with no aircon and finally find a park within unreasonable walking distance. A hastily scribbled out sign sticky taped onto the door, which you missed as someone barged out as you tried to enter, may not be much of time saver or solace in the grander scheme of things.

  • ozhunter on 18/11/2019 - 16:03

    If they too many people trying to use their digital license, they can put up a sign when they're good and ready. In the meantime, bring your plastic card with you instead of assuming that all businesses will accept the digital license so you won't need to kick up a stink in the future.

  • John Kimble on 18/11/2019 - 17:58
    +12

    You know what's worse? Wife went to renew her licence at Service NSW Haymarket, they wouldn't accept the digital licence as proof of identity! Their own app! Ridiculous.

    • Vote for Pedro on 18/11/2019 - 18:14

      Hahahahhahahahhahahahhahah comedy gold

    • WaterMark on 18/11/2019 - 22:38

      Hahaha I feel much better now.

  • Vote for Pedro on 18/11/2019 - 18:15
    +1

    AusPost are about 10years behind any major change.

    • [Deactivated] on 18/11/2019 - 20:16
      +3

      10 Years? More like 20.

      Australia Post is one of the worst organisations in Australia.

  • jimbobaus on 18/11/2019 - 18:38
    +3

    The NSW government have clearly stated that the digital license does not replace the physical one yet and that there will be times when your physical license will be needed, it literally uses Aus Post as an example on its website.;

  • Tee Rex Arms on 19/11/2019 - 05:11
    -1

    You must be real fun at parties

  • Brendoo on 19/11/2019 - 10:21

    I suspect they don't have the computer systems in place to validate the digital license yet. It's easy to forge the digital license as compared to the card license, therefore only places that can validate the digital license QR code in real time can confirm if the license is legit. Many businesses, especially bottle shops, have made this exact complaint about fake digital licenses and therefore wont accept them until they have QR code validation in place.

    A fake NSW Service app and fake ID screen is pretty easy for a phone app developer to make. A kid can do it in his bedroom in a weekend. At a glance a person would not be able to tell the difference, hence needing to have a computer system to validate the QR code to confirm if the license is legit or not.

  • OzHunterNSW on 19/11/2019 - 11:15

    My PW for the NSW Services is complicated and cumbersome.
    I have tried to simplify the PW but it would not accept changes.

    Imagine pulled over by a cop yelling at you to immediately produce your licence.

    What if you can not remember your PW, particularly under such stressful situations.

    I suspect we age going to hear a lot more about this very issue.

    • John Kimble on 19/11/2019 - 11:17
      +1

      Isn't the app PIN or fingerprint?

  • kerfuffle on 22/11/2019 - 19:00

    We should all file complaints. I just did because Broadway NSW changed their minds when I collected another parcel, before one of the senior staff advised that the rule was stupid because it's government issue and that they were happy for their staff to accept it as valid ID

    Also FYI, they just got a bank of Parcel Lockers which should be ready for use by next week

  • kerfuffle on 25/12/2019 - 22:17
    +1

    AusPost will accept NSW Digital Driver Licences from January 13

    Also to the guy who linked this thread on the LinkedIn post: you couldn't be bothered telling us here?

    • WaterMark on 26/12/2019 - 02:58
      +1

      That’s great news. Thanks for sharing. I would like to say my LPO has now got an official sign from Head Office about not accepting DDL at this stage, right next to the queue to inform people, which I am happy about.

  • claire on 07/03/2020 - 14:11

    I haven't tried to collect a parcel with the digital drivers license, but on multiple occasions with a perfectly adequate plastic license I have had Auspost staff try to convince me to sign up for their Auspost card, sometimes trying to imply it is compulsory for me to do so, which it absolutely is not. I do not need any more plastic in my wallet or items in my life to lose!

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