Chemist Warehouse Online Bait and Switch?
Last edited 19/11/2019 - 11:47
I have been buying a generic script item through Chemist Warehouse for years. The price that Chemist Warehouse and other online pharmacies advertise is $29.99.
On the Chemist Warehouse site it now shows "Temporary Low Stock" and you cannot buy it online and they suggest ringing your local Chemist Warehouse branch. I rang a number of their branches and they said they haven't stocked the $29.99 generic for months and the only generic they sell now is the GH branded generic at $49.99. I was told that they have no intention of stocking any other cheaper generic brands of this item in future.
Is this a new "bait and switch" tactic?
Should they remove the web page showing the $29.99 priced item that they will never stock again? This is almost anticompetitive behaviour because when you do a Google search for the item, the Chemist Warehouse for the no-longer stocked item comes up first, pushing the competitors' genuine entries for the same item at $29.99 further down the search results.
I contacted a few other online pharmacies with brick and mortar stores and they sell the cheaper generic and another for $29.99. I'm going there this afternoon to buy from one of their pharmacies.
By the way, I know from a friend of a friend who used to be a pharmacist that the cost price for the item is around $5.
I'm wondering if Chemist Warehouse are doing this with other generics across a range of pharmaceuticals, pushing their customers onto more and more expensive generics when competitors can sell the similar generic items at half the price?