RMA Seagate Faulty Drive

hawkeye on 22/11/2019 - 16:44

NAS reported bad sectors in one drive no matter what I did couldn't get rid of the nag so I've bought a new drive and sent the old to warranty for a future spare.
Original was a Ironwolf and now they're sending me back some superseded lesser value Skyhawk drive. I can't believe they're doing this I hope the guy who's done this has his front loader washing machine break down and they replace it with a top loader and goes for lunch they give him a whopper next time he walks into MCD.
Anyone one else had warranty problems like this? I purchased it from warehouse1 ebay 20% off when i checked the serial over warranty the date was cut 6 months short from the purchase date.

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Comments

  • Hybroid on 22/11/2019 - 16:46

    Could be an error. What did Seagate customer service say?

    24x7 support: https://www.seagate.com/au/en/contacts/ironwolf-skyhawk-hotl…

    • Tacooo on 22/11/2019 - 17:27
      +1

      Sounds like came on here and complained first instead of contacting them for what could be a simple mistake.

  • hawkeye on 22/11/2019 - 16:47

    SHIPPING DATE: 22-NOV-2019 CARRIER NAME: UPS WWD (EXPRESS SAVER)
    TRACKING NUMBER:
    LIN PRODUCT NUMBER PRODUCT DESCRIPTION SHP QTY
    —- —————————————- ———————————— —————
    1 2E3166-300 ST3000VX010 1

    They received the below and are sending back the above

    Line
    Num
    Seagate PN/
    Customer PN

    1.0 2E4166-500 ST3000VN007 18-NOV-2019

    • JimmyF on 22/11/2019 - 17:47

      who is 'they'?

      Did you reply and advise one was a NAS drive and one is a Surveillance drive? Could be a simple picking error.

      • hawkeye on 22/11/2019 - 19:00

        One is a conformation they received then without asking me they've posted the skyhawk drive and sent a courtesy email that HDD is in the post

        • JimmyF on 22/11/2019 - 19:22

          Yes I worked that out from the post. As above, Did you reply and let them know its the wrong type of drive being sent out?

  • pegaxs on 22/11/2019 - 16:49
    +4

    I hope his Hyundai breaks down and they replace it with a Chery.

  • spackbace on 22/11/2019 - 16:53
    +2

    they give him a whopper next time he walks into MCD.

    That would be a win!

    The burgers are better

    • hawkeye on 22/11/2019 - 17:11

      Yeah but it went to Singapore so the burgers are buggered by the time they get to Singapore unless they go to burger king.

  • dcep on 22/11/2019 - 16:56
    +1

    did you put hawkeye as your name ?

    when i checked the serial over warranty the date was cut 6 months short from the purchase date.

    have you registered it online ?
    if not, it'll be based off manufacturing date

    • Tacooo on 22/11/2019 - 17:24

      It'll be based off proof-of-purchase date on his invoice.

      • dcep on 22/11/2019 - 17:25

        you mean seller will register the product for him ?

        he was wondering why the online warranty checker is short dated

        • Tacooo on 22/11/2019 - 17:26

          You don't need to register a product in order to get warranty. That's illegal as shit and will get someone in a lot of trouble. The warranty period as stated by the manufacturer goes by the date of purchase, which is shown on his invoice.

          • dcep on 22/11/2019 - 17:29
            +1

            @Tacooo: i repeat again,

            he was wondering why the online warranty checker is short dated

            • Tacooo on 22/11/2019 - 19:43
              +1

              @dcep: Shit I must have end-of-week blues because I missed that twice. My bad.

  • Tacooo on 22/11/2019 - 17:24

    Why the hell are you complaining on OzBargain rather than contacting support and getting this rectified?

  • loulou1 on 22/11/2019 - 17:37

    I hope he orders a Coke and they give him a Pepsi

    • woodg on 22/11/2019 - 18:10
      +1

      I wouldn't do that to my worst enemy.

      • AdosHouse on 22/11/2019 - 18:51
        +1

        I would prefer it.

        • bmerigan on 22/11/2019 - 21:16
          +1

          me too - Max

          • AdosHouse on 22/11/2019 - 22:32

            @bmerigan: Not a fan of Max, to me it feels like I'm drinking a mouthful of bubbles. This is my order, Vanilla Coke is 1st, then Pepsi, then Coke.

  • loulou1 on 22/11/2019 - 21:39

    Pepsi max > coke no sugar

    • Hybroid on 22/11/2019 - 21:42
      +2

      Utter heresy.

  • garetz on 23/11/2019 - 01:46

    That is disappointing, maybe try contacting them at their support and asking them why they sent you a skyhawk instead of an ironwolf, and you would like an identical replacement.

    See what they say.

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