Missed out on Cashrewards for Amazon Due to Inconsistent Information on Cashrewards Site
So cash rewards site seems to have a tricky relationship with Amazon. I just missed out on my recent cash back because I opened the Amazon site from cash rewards twice - before I added items to the cart and after (which I always do as a precaution).
I usually have multiple tabs open to compete prices with other stores and then add items to my cart as I go, so when it came time to check out I reopened cash rewards and clicked through to Amazon to ensure that the purchase would be tracked.
It didn't show up on my cash rewards account so I sent through a query. The customer service rep told me I'm out of luck because you need to add items to your cart after clicking through from cash rewards. Which is obvious when looking at the terms and conditions on the Amazon page, but is a catch 22 situation when their FAQ also notes that you need to return to the cash rewards site and click through to the store, which is what I usually do as my last step as I do tend to compare prices on other sites as I go.
I'm hoping that cash rewards will improve their advice or product. I don't think I've ever had this issue before and I've received over $400 in cash back so it sucks.
Below is the information that seems inconsistent with the Amazon page guidance (https://help.cashrewards.com.au/support/solutions/articles/1...)
Text from that page:
Will I still earn rewards if I shop around on other sites first?
Yes, but to ensure this happens you'll need to:
- Close all other browsers
- Return to Cashrewards and log in
- Click through directly to the store via the Cashrewards 'Shop Now' button.
It is important to remember that wherever you decide to purchase your item, you will only earn rewards if you have accessed the store directly from the links on the Cashrewards website first.