Kogan Mobile Cannot Activate New Sim

profane01 on 27/11/2019 - 15:29

Hi ozbargainers,

I've recently purchased a Sim card from Kogan, and when I went to activate at koganmobile.com.au/activate, it said:

"The starter pack phone number or last 4 digits of your SIM number you entered above don't match the details on your SIM Starter Pack. Please check the numbers and try again"

This was weird (as it worked for me last time, about a year ago), so I called Kogan and they weren't much help. Basically said that they can send another sim card out (which would take 3-5 business days) or I can buy one for $2 from 711 or United.

I didn't want to wait around so I went out of my way to find a United. Bought one and got exactly the same error message.

What is going wrong?!?!

Mobile Kogan Prepaid Mobile Plan

Related Stores

Kogan Mobile
Kogan Mobile

Comments

  • waterbottled on 27/11/2019 - 15:42
    +2

    dunno, u should ask them again.

    • profane01 on 27/11/2019 - 16:16

      It's so frustrating. They keep telling me that it must be a faulty batch and that they will send me a new one in 3-5 business days, which doesn't help me

  • [Deactivated] on 27/11/2019 - 16:51

    Are you putting the last four digits of the sim number correctly?

    • profane01 on 27/11/2019 - 21:31

      Of course. For both sim cards

  • warenick on 27/11/2019 - 23:57

    I have the same issue :(

  • tman88 on 28/11/2019 - 18:21

    Yeah same issue here with me. I ordered 2 SIM's and they both have this problem.

  • Rahyne on 28/11/2019 - 19:13

    Same issue. On hold to them now. I hope they can sort it straight away. I’ll have no credit by tomorrow

  • KRR on 29/11/2019 - 20:41

    Same issue. So annoying. I have been waiting just about 2 weeks to activate my sim and they claim it is "corrupted". I have got 5 brand new sim cards on me which are "corrupted" according to them.

    • Neoika on 30/11/2019 - 21:23

      I got loads of them too. Thanks for this info.

  • panda5047 on 30/11/2019 - 15:56

    I had the same problem - ordered a new sim, couldn't activate it. Called kogan customer service and was advised to buy another $2 sim. Tried to activate new sim - still faulty. Called kogan mobile again and was told the problem is these sim cards are so old (like 2 years old) they have been deactivated. Gave me the choice of getting a new sim sent out (no guarantee this one also wouldn't be old and deactivated) or I could go into 7 11s and call them to check each sim before purchasing.

    • ozhunter68 on 15/02/2020 - 17:06

      Thanks for info and good advice.

      As I have been a heavy user of Kogan Mobile ( especially the FREE XL/$0.99 XL/etc etc )and fly through them, as well as being a general sim hopper ( about time I stopped using the term sim sl*t ), I have started logging/filing/dating and generally keeping a record of the various sim packs I buy.

      Had this same problem too for the first time ever few months ago with one of my older sims, moved half way up my order of about 20 Kogan Sims and Presto, it worked. I straight away threw out all the older sims up to the good one and next time we see what happens lol.

  • Tehcookiemonsta on 02/12/2019 - 16:45

    Im having this problem too, i had this problem when activating a Sim for a Family friend, Honestly (profanity) Kogan starting to think they aren't even worth the hassle literally went to 5 different 7/11's in my area (Sydney) and none of them had Kogan Sim's.

  • Neoika on 26/01/2020 - 07:46
    +1

    Kogan mobile enforced 365 days expiry rule, which is printed on the new SIM card pack. 75% of my old ones are 'corrupted' and I believe the rest are within 365 days.

  • boomersgold on 19/07/2020 - 23:34

    Did you ever resolve this? Having the same issue but I'm trying to use a sim card from a few months ago.

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