Returning Worn Item to ASOS

Hi all,

I recently made a purchase from ASOS and while I initially liked the product, it became clear that the quality of the product is not up to scratch just a day in. Will I be able to request for a refund while even worn, the quality issue can only be replicated by wearing the product?

EDIT: Checked with ASOS customer service and here is their response:

That's not a problem, we don't expect anyone to notice any faults before using it which is why we have 45 days returns policy. You'll be fine so rest assured as this will not change the process. Will that be all for today?

Thanks

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  • +4 votes

    Did you check with ASOS and what did they say?

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      I would like to but I'm afraid they'll turn me down immediately once I mention the item is worn.

      • +3 votes

        I'm afraid they'll turn me down immediately once I mention the item is worn.

        So are you, in effect, asking us whether you should tell them that you have worn the item?

        •  

          Yes. Probably should've started with that tbh. The problem is because it is obvious that the product has been worn.

  •  

    I always return worn items though I try to clean them up. When something doesn't work out it's bad news for the customer, the retailer and the environment (which frankly takes the biggest hit). The only problem I've ever had is with Shoe Warehouse (I actually kept the shoes in the end as they did wear in). Never had a problem with Amazon.

    This gives you some insight in how returns work for Amazon (it's not how you think):

    https://www.youtube.com/watch?v=kTaYet07Ioo&t=548s

    I suspect your ASOS experience will be similar and you're over-thinking this. Yes they could kick-up a fuss, but more often than not they take it back no questions asked. With my Shoe Warehouse issue, I did explore my Amex refund protection insurance which, if eligible, you can begin a claim using a pretty convoluted search on the Amex website:

    https://www.americanexpress.com/au/credit-cards/membership-b...

    However I'd try with ASOS first if their policy allows returns.

    •  

      My only other comment would be the Jerry Springer line, "be kind to yourself". You're not omniscient, you bought something and it didn't work out like you expected. It happens.

    •  

      I have done it before as ell but in this case it has obvious signs that they have been worn so I am just trying to gauge as ASOS is known to be uber strict on returning worn items (policy mentions that you won't get a refund). With the ACL on our side I guess it won't hurt to bring it up with ASOS. Thanks!

  • +1 vote

    What did you purchase? and also, we're your expectations realistic reflection of said brand and price?

    •  

      A pair of shoes. They creased pretty significantly after one day of normal walking which I believe shouldn't happen hence I'm contemplating this.

      • +3 votes

        From my experience shoe stores are within rights to reject shoes that are no longer in as new condition. I learnt the hard way with a pair of leather boots that i wore once (walking around town etc.) and creased early, they rejected them on the basis they couldn't sell them as the sole had been "worn".

        In hindsight should just wear them around the house on carpet for the first couple of days.

        • +2 votes

          I'm pretty sure the creasing is also going to give away that it's been worn.

        • +1 vote

          That sounds llike a BS response by the store, surprised you fell for it.

          You buy a wheelbarrow, the wheels fall off, they wont reurn it, because its faulty and no one wants to buy a wheelless wheel barrow.

          How could they sell a creased pair of shoes even if the sole wasn't worn.

          You buy some rice, you find it faulty, but you cant return it, because no one buys opened packets of rice.

          The stores dont have those "rights"

          •  

            @RockyRaccoon:

            The stores dont have those "rights

            Depends if op is returning for change of mind, in which case store does have those rights.

            If op is returning due to item being faulty, then no. But depends on what classify as a fault for clothing, the shoe is still in one piece AFAIK.

          •  

            @RockyRaccoon: Other Ughhh says, it depends if the shoes are actually faulty or not. Leather shoes will crease.

      • +1 vote

        how creased are the shoes? you know shoes crease when you bend them.

        •  

          I know. WHich is why I took special precaution not to squat or bend my foot in anyway that would encourage creasing, yet it creased just from my normal walking movement which in turn is eating away at my foot. All this on day one.

  • +1 vote

    asos now activates the refund when the post office scans the returns label on your package, so they dont actually receive the item until after you've gotten your refund.

    •  

      Yes, 100% correct.

    •  

      I am aware of this but on their website they can also choose to not fulfill the refund once the product is inspected and ship it back to me at my expense.

      •  

        yeah but you would've received the refund by the time they inspect and decide to ship it back to you. does the T&Cs mention any rights for them to recharge you?

  •  

    You'll be fine. How can you know if the product isn't suitable if you don't wear it? In my experience Asos returns are always excellent. Message them on Facebook and I'm sure they'll be fine with it.

    •  

      How can you know if the product isn't suitable if you don't wear it?

      For you shoes, you wear it on carpet and/or very clean floor.

  • +1 vote

    My wife happily returns shoddy stuff to ASOS with a crisp description of its manufacturing failures.

  •  

    "the quality of the product is not up to scratch"

    What does that mean?

    Seems like a very subjective complaint.

  •  

    So you didn't try b4 you bought

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