I bought a phone on the JB HiFi website as part of their black friday promotions and chose a store pickup. Paid with Paypal. I received an email saying the order was ready for pickup and then 5 minutes later received a mail saying it was picked up. I haven't been anywhere near their store. They don't take calls so sent them an email an the later that day a manager responds saying sorry about the delay in responding but its all good - since you've picked up your order. Not sure if its fraud or incompetence but what are my options here?
Visit the store and ask them to provide a copy of your driver licence.