I just want to ask who pays for the “after hour call out fee” of locksmith? Real estate company is asking tenant to cover the fee. To cut the long story short.
Owner did not want to claim on Insurance.
A friends (tenant) rental house got broken in Thursday evening 8pm (Security footage exist of thieve breaking flood light outside), broken/ lifted the side sliding doors (deadbolt were intact) & windows.
Tenant Returned reported to the Police 10PM but tenant felt unsafe in the house as she could not lock the house so she took her children left the house & slept overnight at the friends house.
Tenant were traumatised (first time experiencing the theft) by all asked a Family friend to call real estate company 3pm Friday to inform of theft and need locksmith.
So a lock smith came out on Saturday afternoon unbent some aluminium door frame.
*but locksmith reported to real estate company that the sliding door locks and door locks are intact and NOT BROKEN and can be locked.
So now real estate company asking for WEEKEND RATE $600 call out fee to be worn by the tenant as locks can be locked. - basically tenant gave wrong information of condition of locks when family friend have rang them.
So telling tenant to pay the after hour lock smith rate $600. ($350 fixing cost worn by owner)
So what tenant can do?