Will IKEA Adjust Price after You've Purchased?

Zenyatta on 08/12/2019 - 12:53

Hi folks,

just wondering if anyone has had any luck getting IKEA to adjust the price on an item after you've purchased it and it goes down in price. I have a few large, bulky items to buy that are not on special and recently missed the black friday sales (really needed to go in and see the items before deciding). Ikea USA will price adjust for family members but as far as I can tell, there's no such policy here. You can refund the items and re-buy but obviously that requires you to bring the item back which can be difficult if it's already assembled.

Cheers!

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Comments

  • jimbobaus on 08/12/2019 - 13:13
    +10

    What did Ikea say when you asked them?

    Seriously though, i do not think they do that in Australia

    • Zenyatta on 08/12/2019 - 13:30
      +2

      I did ask. They said they don't have any such policy. What one customer service person says isn't necessarily the lived experience of every customer though.

      • Ughhh on 08/12/2019 - 14:54
        +5

        Same can be said for random strangers, if they lowered price for me, doesn't mean they will for you as its not in their policy.

        If you believe that "What one customer service person says isn't necessarily the lived experience of every customer though.", then you should keep calling IKEA until you get the answer you want.

    • [Deactivated] on 08/12/2019 - 14:25
      +1

      So tired of this response

      • Ughhh on 08/12/2019 - 14:50
        +4

        What time does IKEA close today? Do they sell rainbow frames? Is the Frutengof sofa real leather?

      • jimbobaus on 08/12/2019 - 15:18
        +1

        You new here?

  • zonra on 08/12/2019 - 13:14
    +1

    You can refund the items and re-buy but obviously that requires you to bring the item back which can be difficult if it's already assembled.

    What if you buy another at sale price then return that with the old receipt?

    • Zenyatta on 08/12/2019 - 13:32

      Yeah that might be a sensible option, if the difference is around $100 and I need to go back there anyway for other stuff.

    • aragornelessar on 21/02/2020 - 22:24

      Ah, I see you're an experienced Ozbargainer!

  • DemocracyManifest on 08/12/2019 - 13:19

    Lmao after all that bullshit with physically going there and putting it all together why would you bother, probably just ring then and save your time

    • DemocracyManifest on 08/12/2019 - 13:20

      All of my ikea stuff ended up in the bin

      • tebbybabes on 08/12/2019 - 16:25
        +1

        That's a shame. My oldest IKEA furniture piece is 10 years old and has survived 3 moves. I just sold it on a few months ago and it was still in great shape.

        We actually haven't had to bin any of our Ikea stuff yet.

      • [Deactivated] on 08/12/2019 - 22:42
        +1

        IKEA has tiers of stuff. Granted, their top tier isn't anything fancy but they do make things other than pressed Kleenex.

        I still have my childhood desk, bookcase and chair.

  • JimmyF on 08/12/2019 - 13:28

    getting IKEA to adjust the price on an item after you've purchased it and it goes down in price

    What sort of time frame are you thinking you MIGHT get a refund on a price drop?

    1 day, 1 week, 1 month, 1 year?

    • Zenyatta on 08/12/2019 - 13:31

      might be a few weeks to months. I'm talking about a big ticket item where the price drop is in the realm of $100. IKEA family returns are up to 3 years.

      • JimmyF on 08/12/2019 - 20:42
        +1

        I really think you're pushing it up hill expecting a refund of the difference after more than a few weeks. Even then, its the luck of the draw.

        You don't go to woolies/coles and asking for a refund because the washing powder I got 2 weeks ago is on sale for half price this week.

        • TanedaR on 09/12/2019 - 01:18
          +1

          I do, If It's unopened.

          • Loopholio on 09/12/2019 - 08:59

            @TanedaR: ^ I do this too.

          • JimmyF on 09/12/2019 - 09:51

            @TanedaR: Sad…..

          • brendanm on 09/12/2019 - 14:45
            -2

            @TanedaR: I don't believe you. The opportunity cost of having to go back to the store is surely greater than the cost savings.

            • [Deactivated] on 10/12/2019 - 15:58

              @brendanm: lol how often do you do your grocery shopping? every decade?

            • Loopholio on 10/12/2019 - 21:41

              @brendanm: I'm not sure what 'opportunity cost' is, but I just put it in my bag and walk down to the shops.

  • brendanm on 08/12/2019 - 13:52
    +1

    Pay with credit card with price protection?

    • Zenyatta on 08/12/2019 - 14:18

      Looked into that, Bankwest offers 21 days, so not a lot of time.

      • JimmyF on 08/12/2019 - 20:41

        get a better credit card, most are 12 months.

  • loulou1 on 08/12/2019 - 16:20
    +2

    Why would you return the one that is already built? Buy the new one. Return the new one using the old receipt? If they are exactly the same that would work.
    Literally take the old receipt with you to the store. If they have the same item, buy it. Go down to car or whatever, or not, go back in with the item and old receipt.

    • Fatfat on 13/12/2023 - 11:26
      -1

      Good point.

      • kerfuffle on 13/12/2023 - 11:53

        Why are you responding to a four-year old comment?

        • Fatfat on 13/12/2023 - 12:14
          -1

          I just purchased some items via online on Black Fridays deal. The items were not available for delivery, So I have to travel 50km to pick up from Richmond store. When I was there. I was told some of the items are cancelled by the reason out of stock. I haven't received and msg or email before I came. I talked to customer service, they told me other store have some stock. They secure the items for me and booked another day pick up. So another I travelled to Sprinvale store, again nothing there. I was totally shocked. I saw 6 of items wasbon the shelf( actually I ordered 9). So I pick them up and paid. Today I see the item price drop about $20 each… Crazy…… It took me time and paid for the higher price because their poor system. I just saw this from Google Search. That why I responded.

  • TanedaR on 09/12/2019 - 01:20

    Why don't you just wait for another month and see?
    By mid-Jan, all their boxing day/new year clearance would have ended

    • Zenyatta on 09/12/2019 - 08:27

      Yeah, I might be having an overnight visitor before Christmas that's all. But it's a good idea.

  • HardlyCharly on 09/12/2019 - 01:36
    -1

    Why on Earth would they possibly do that? You were completely happy with the price when you purchased it, this is just greed.

    • Zenyatta on 09/12/2019 - 08:27

      Like I said, I know it's normal IKEA policy in the USA up to 90 days, but couldn't find anything specific on it here.

  • ElderyMan on 09/12/2019 - 09:42

    We had one quite big purchase from IKEA which we realised by coming to IKEA next week that our item has dropped the price. Approached the service desk and asked what can be done as nothing was stopping us to use the 90 days return policy to return and to buy again as we even still had the first purchase boxes unpacked :) They gave us a gift card with the price difference amount on it that we used on the same day for another purchase.

    • Zenyatta on 09/12/2019 - 18:06

      Thanks a lot! this is the kind of information I was looking for.

  • OzHunterNSW on 09/12/2019 - 11:02

    Ring them. Ask to use a friend's phone, or have them to ring for you.

  • HeWhoKnows on 09/12/2019 - 16:54
    -1

    You buy when something is on special - you get the special price.

    You buy when its not on special - you get the shelf price

    The reason something usually goes on special is because they want to clear stock.

    So OP can buy when they need the item or wait and see if it goes on special or maybe miss out all together.

    The best time to buy and price to pay is when you really need an item.
    Not because its on special!

    Fairly simple to me

    I think OP has high and unreasonable expections.

    • Zenyatta on 09/12/2019 - 18:08
      -1

      They aren't clearing stock. They just have promotions from time to time. All the sofa beds and day beds that were discounted on Black Friday are still there today. The outdoor furniture that's on special now will still be there next week.

      The best time to buy and price to pay is when you really need an item.
      Not because its on special!

      Did you know you're on ozbargain?

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