I submitted a price guarantee on a asus router. So I thought maybe I will submit a price guarantee to them as I was planning to buy other stuff from Kogan.
Here is the policy
However, this is the email I got the next day. I really hate company using this guarantee and couldn't do it like Officeworks. I have contacted ACCC about this kind of misleading information. Has anyone else got experience on this?
Thank you for your interest in Kogan.com.
The prices that we have listed on our website are the lowest possible, and we are unable to price match on this occasion.
We work hard to bring our customers the lowest price by sourcing our products from all around the world.
On rare occasions you may find a product at a lower price than Kogan.com, however, you should ensure that you are comparing all aspects of the offer including:
• Kogan.com provides comprehensive Australia wide warranty.
• Kogan.com is a trusted Australian brand that has been around for over a decade.
• Kogan.com offer Australian based customer service and support.
• Kogan.com offer competitive Australia wide delivery rates
If you believe that you have found a deal that satisfies your needs and the price is cheaper than Kogan.com, then you have found an amazing deal!
Chances are, it's a limited time only promotion from the retailer, so we suggest you snap it up!
Thank you for your patience and please feel free to contact us if we can help you with anything else.
Customer Care Team