So woolworths Platinum credit card offers Purchase security insurance for theft or damage of "eligible" items for upto 90 days from the date of purchase (Ref:https://cards.woolworths.com.au/credit-cards/credit-card-extras/everyday-platinum-complimentary-insurance-benefit.html).
I need to make a claim for accidental damage. Has anyone made such a claim with Woolworths credit card (issued by Macquarie Bank)? I mainly want to know how long does the who process take. There isn't much information in the link above.
Thanks in advance.
P.S: I did contact woolies customer care who directed me to Macquarie, who took down my details to email the form and complete info. But I haven't received it yet. And since then woolies customer care is forwarding my calls to random departments who have no clue what insurance I am talking about. I have written an email and am waiting for the response.