Kogan - Deceptive Slipper Tactics or Just Blind Cheating?

Lrooster7777 on 02/01/2020 - 18:19
Last edited 03/01/2020 - 09:07 by 1 other user

Ordered $300 Kogan gift cards on 18/12, for their 10% off deal. Got the email receipt for payment but no gift cards or codes. Waited waited waited…. nothing.

Finally emailed customer support saying please send my gift cards. They replied they would chase it up, and said please do not make any further follow up contact or you'll go to the back of the customer resolution queue…just wait for us to get to it. So I wait.

Today I get this…

Rachel K (Kogan.com Help Desk)

2 Jan., 16:14 AEDT

Hi there,

Thanks for your ongoing patience in this matter.

We have been advised by our third-party eGift Card provider that this transaction failed.

I sincerely apologise that we were not able to provide this information to you earlier.

The eGift Card was therefore not sent, and any charge you may have received for the eGift Card should now have been reversed.

If you still have a payment pending or if payment was taken from your account, could you please send a screenshot of this through to us?

We will use this to investigate this issue further with our eGift Card provider.

Please let me know if you require any further assistance, I'll be more than happy to help.

Kindest regards,

Rachel K
Customer Care Team

these Bstrds have to be joking! I've bought a few thousand bucks worth of stuff from their site over quite a few years, but no more! It seems like Russel Kogan and his business trust value is zero. Merry Christmas, hope you enjoyed your latest Ferrari while I sat round waiting for Christmas gift cards.

GRRRRR is an understatement

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Comments

  • Hybroid on 02/01/2020 - 18:21
    +23

    You've spent thousands at Kogan and only just realised how dodgy they are with poor customer service? Consider yourself quite lucky.

    • spackbace on 02/01/2020 - 19:38
      +1

      Must've bought some Hyundai airconditioners

  • Mechz on 02/01/2020 - 19:15
    +3

    It's Ruslan Kogan, not Russell. And how did you get this far before figuring out how shite they are?

  • Davo1111 on 02/01/2020 - 19:28

    theyre under no legal obligation to honor the deal.

    • rooster7777 on 02/01/2020 - 22:35

      err….then what makes a contract, other than offer and acceptance>

      • Davo1111 on 02/01/2020 - 23:16

        invitation to treat

        • rooster7777 on 03/01/2020 - 01:33

          errr… an invitation to treat is inviting someone to do business… in this case Roguean advertising egift cards @ 10% off.
          I made an offer to deal, by contacting Roguean and "buying" the egift cards.
          Roguean accepted that offer by sending me a tax invoice for the transaction acknowledging receipt of payment.
          Simple, Davo.

          • Hybroid on 03/01/2020 - 01:36
            +1

            @rooster7777: Then they were unable to supply you the product due to an issue with a third party and therefore refunded you in full. They don’t owe you any more than that. Also, stop supporting dodgy companies like Kogan.

          • Davo1111 on 03/01/2020 - 01:56

            @rooster7777: haha ok, take it to court then

          • TanedaR on 03/01/2020 - 03:28

            @rooster7777: Yes there was a contract, but at the same time, you won't win your case in court

            Let's assume what CS Team says on 2 Jan is true
            Kogan.com did not directly sell you the gift cards
            It's sold by a "third-party eGift Card provider"
            yes we all know it's BS, they just smartly set up another company to avoid legal responsibility in scenario like this
            but still, it's legally a third party.
            Now the 3rd party is currently out of stock
            Even a 3 years old knows the supplier is Kogan.com, it's them who stop issuing gift card to the "3rd party"
            but it's the retailer who can't provide you the goods, not the supplier. And you don't have a contract with the supplier
            So the retailer has already done what they are required by law, refunded you in full
            There is nothing you can do
            What a great start of 2020

            Just stop buying from them (and Harvey Norman), we all know they are doggy.

  • CyberMurning on 02/01/2020 - 22:20
    +1

    Just avoid Kogan.

  • rooster7777 on 03/01/2020 - 02:22

    To any people that think it's OK for companies to not comply with comsumer law and good business practices, then you have my sympathy for your disdain of the financial services Royal Commission. I guess you reckon that was a totally inappropriate venture, and that any of the public silly enough to use banks, insurance, or superannuation services deserved some of the horrible treatment they got. It must be so frustrating for you to hear of people expecting a legal system to work.

    • spackbace on 03/01/2020 - 04:45

      Calm down

      No one said it's "ok", they just simply said that what happened is covered by their terms and conditions. There's no breach of contract or anything you can sue for.

      Should we get the manager, Karen?

    • joungs on 03/01/2020 - 12:38

      They refunded you in full, pretty sure they complied fully with consumer law…

  • Ash-Say on 03/01/2020 - 07:30

    I had unexpectedly good experience last week where they agreed to do full refund on Kogan First subscription. I forgot to cancel subscription within 14 days but they agreed to do full refund when I requested it.

    Already receive the refund.

    Don't neg me as this was unexpected experience.

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