I bought 2 bags of A2 adult milk powders from CW yesterday, but I picked one skim milk. I'm after full cream so brought one back for exchange today.
What I got told is they are not able to process the exchange/refund because it's a "consumable product". I told them that's what i'm entitled to under the consumer law. They kept saying it's consumable product. They eventually agreed to exchange it as one off.
Can CW refuse my request given its a "consumable product" under the consumer law? Living here for many years, this is my first time to experience something like this.
Most of the CW products have consumable in nature. Does that mean they dont need to worry about exchange or refund?
Are they doing dodgy business?