Chemist Warehouse Is Not Happy for an Exchange/Refund

Hey guys,

I bought 2 bags of A2 adult milk powders from CW yesterday, but I picked one skim milk. I'm after full cream so brought one back for exchange today.

What I got told is they are not able to process the exchange/refund because it's a "consumable product". I told them that's what i'm entitled to under the consumer law. They kept saying it's consumable product. They eventually agreed to exchange it as one off.

Can CW refuse my request given its a "consumable product" under the consumer law? Living here for many years, this is my first time to experience something like this.

Most of the CW products have consumable in nature. Does that mean they dont need to worry about exchange or refund?

Are they doing dodgy business?

Thanks guys

Related Stores

Chemist Warehouse
Chemist Warehouse

closed Comments

  • +1 vote

    Google milk tampering
    That's why they don't want it back

  • +11 votes

    I picked one skim milk. I'm after full cream so brought one back for exchange today.

    I told them that's what i'm entitled to under the consumer law.

    Sighs

    Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product.

    Under the Australian Consumer Law (ACL), the customer is only entitled to choose a refund or replacement for a major problem with a product covered by consumer guarantees.

  • +20 votes

    Consumer law doesn't cover you buying the wrong product and wanting to return it.

    They were under no obligation to accept the return/

  • +1 vote

    This is entirely your fault and not their problem at all. You do not have a right to return goods because you choose the wrong ones.

  • +6 votes

    Are they doing doggy business?

    It might be their preferred style but probably a bit personal to ask.

    •  

      Need a picture…..

  •  

    You bought the wrong thing, you're not entitled to an exchange or refund.

  • -1 vote

    Are they doing doggy business?

    Woof woof

  • -1 vote

    /thread?

  •  

    "I told them that's what i'm entitled to under the consumer law."

    Supermarkets and their generous return policies must be the bane of other businesses that get quoted Australian Consumer & their entitlement to a free * INSERT ANY PRODUCT HERE *. I am even sure it has been quoted at car dealerships and the like…

    •  

      I say it again… until this afternoon, I genuinely thought change of mind is under the law.

      Let me know where you found you can return a car coz you said you are very sure.

      I should’ve have bought from Coles/Woolies.

      For those who attack/joke on me, you guys can wait next to the customer service counter and for anyone with ‘change of mind’ request, politely to ask them to fxxx off.

      Thanks!

      •  

        Sorry, not having a go at you. I think we are all just so used to easy returns/exchanges at supermarkets that we don't realise that others are not so generous.

  •  

    I told them that's what i'm entitled to under the consumer law

    You are wrong. Consumer law doesn't cover 'change of mind'.

    •  

      loud and clear

  • OP has the answers they require, thread is closed.