Belong Broadband Delayed Order Compensation

Lbigdog876 on 05/02/2020 - 20:08

We have just moved in to a new house and are surviving on mobile data. I ordered the belong 30MBps 12 month package that was expected to be connected Wednesday 5th, along with a free modem. They sent me a email stating that the order will be delayed due to IT issues impacting their delivery and therefore the modem will not arrive till next week. This is unfortunate as I am commencing uni and of course the internet is essential as I live far from campus. I am told I won't be billed until the service starts working but I feel I should ask for some sort of compensation for this delay. I am wondering what sort of compensation is reasonable for such events. Any advice or tips are appreciated :)

PLEASE HELP

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Comments

  • [Deactivated] on 05/02/2020 - 20:10
    +1

    Free massage.

    • spackbace on 05/02/2020 - 20:15

      From Barry

      • bobbified on 05/02/2020 - 20:25
        +1

        Happy ending will be thrown in.

  • ozbs25 on 05/02/2020 - 20:59
    +5

    Sorry, but I'm not sure what kind of compensation you were expecting. These sorts of things happen all the time. You can ask for compensation but I'm not sure how far you are going to get.

    Let's say you are catching a bus into town and the bus breaks down. Everyone zaps off and waits for another bus which unfortunately is half an hour away. They'd probably let you just jump on the bus for free due to the inconvenience. Thing is, you have a test which starts in half an hour and can't wait. What would you do? You'd call a taxi/uber and get there however you can. Are you going to try to get compensation from the bus company? I don't think many people would try to get compensation.

    It would probably cost more in wasted time to get the compensation than to just pay for the extra data you would need. By all means, give them a call but I wouldn't stress a lot about it.

    • brisdaz on 06/02/2020 - 10:43

      How is it that Japan with its much larger population has timetable accuracy to within a minute but we don't?

      • ozbs25 on 06/02/2020 - 12:08

        That may be true, but "things" happen all the time and you need to find alternatives. You don't try to get compensation from Japan Railway.

  • JordanM on 05/02/2020 - 21:04
    +2

    Belong give everyone "free use" from the date of connection until the end of the month, when you will be billed for the next month.

    You are not really entitled to anything for your connection being delayed.

  • [Deactivated] on 05/02/2020 - 21:12
    +1

    It's no different to when a tradie is late or doesn't turn up at all.

  • akanub on 05/02/2020 - 22:00
    +10

    Lol the entitlement

    • pegaxs on 05/02/2020 - 22:19
      +3

      All I read was; “wHeReZ mAh CoMpEnSaTiOnZ???” :D

  • dasher86 on 05/02/2020 - 22:48
    +1

    Mobile data is not that bad if all you're doing is uni work.
    I 'survive' on mobile data as my main internet.

  • brendanm on 05/02/2020 - 23:06
    +3

    Start at $1mil and don't settle for anything less than $500k. They can't get away with this.

  • CyberMurning on 05/02/2020 - 23:19
    +1

    Another useless post…

    • rompastompa on 05/02/2020 - 23:59
      +4

      Member Since
      4 hours 4 min ago

  • Typical16-bitEnjoyer on 06/02/2020 - 00:19
    +6

    I demand compensation for the time wasted reading this post.

    PLEASE HELP

  • ziaxk87 on 06/02/2020 - 05:57
    +1

    Ask them for reduced fees for first month four delay

  • brisdaz on 06/02/2020 - 08:51

    Telstra sometimes provides free mobile data. Perhaps ask if you can buy a $2 Belong SIM off a retail store and have them give you 50GB of free data.

  • HighAndDry on 06/02/2020 - 10:16

    They're not charging you until you're connected. What exactly do you think you're entitled to here when you've paid a whole whopping $0?

  • rebelmamas on 10/02/2020 - 21:39

    Me too. Signed up a week ago, still no modem and NBN guy won't be out til Friday. This is what I expected from one of the cheapest services with terrible customer service reviews.

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