A week ago Sendle delivered a $200 parcel to the wrong house, while I was home all day, and got someone I do not know to sign for it. I have their name and signature on my Sendle account. I said it was missing, they searched their warehouses/trucks for it (obviously it wasn't in either) and then claimed they couldn't find it, case closed. I'm now down $200 and some stranger has my parcel.
Is there anything I can actually do?
Contact Consumer Affairs in your state.
They have different names in each state to keep consumers confused.
It's a state Government organisation that is meant to be the interface between customers and ACCC violations.
Report the item as stolen to the police. Notify Sendle that you are doing this.
If Sendle decline to act on the poor delivery, investigate a small claims court proceeding against Sendle for your loss. You'll need copies of texts/emails etc from/to Sendle, dates and your police report. Small claims will tie their staff up in unproductive activity and I believe they can't use a lawyer. May cause them to reimburse you to avoid the hassle.
Sendle stuff is generally insured but I believe the excess is $100-$150. So that's probably out.
Since Sendle is a courier broker - who actually did the delivery. Couriers Please? Contacting them might also be an option.
Is there anything I can actually do?
Ask them where they delivered it, they should have GPS tracking of the driver for the delivery time.
Go door knocking.
You are not sendles customer, the sender is, the sender is responsible for making sure you the recipient received the item, contact them, ask them to do their due diligence, then ask for a refund, otherwise charge back.
Contacted the seller, who contacted Sendle who said they delivered to the correct address and that's that.
if that was that, then you would have the package, since you dont, and the signature is not yours, put 2 and 2 together.
Mandatory bikies comment
ACCC https://www.accc.gov.au/consumers/consumer-rights-guarantees…