I have been renting a unit for the last two years and recently had an issue with the air conditioning unit. The unit has a window air-conditioning unit which is quite old and except for the swing and remote function, it has been working in both and cool settings. The air con is a lot smaller when compared to the actual size of the living room which stretches to the kitchen but we had no trouble cooling or heating that part of the room.
So a couple of weeks ago when we had the heatwave around NSW, I noticed that there was no cool air despite running it for couple of hours. We switched it off, cleaned the filters and restarted it the next day assuming it would start working the next day but it didn't and the heat was getting unbearable. My partner emailed the manager stating that the air con isn't working and if she could send someone to have a look at it to which she replied she will put in the request. A technician showed up couple of days later, when the temperatures dropped a bit and checked it and when he inspected it air conditioning unit worked without any issues. He did say that the unit is quite old, the blower is kind of facing the other side and that the unit is too small to cool such a big area and must have been working in its full capacity. He also pointed that there the current air conditioning unit is placed on a large frame and may have had a bigger unit before. He said he will speak to the real estate about it and that I will need a bigger window unit or a split conditioning system. He took some measurements of the room, spoke to the real estate and they asked him to get a quote and soon he left.
After a couple of days my partner received an email from the property agent to give us an update. She said the technician found nothing wrong with the unit and that it was working to it's full capacity which taking into the consideration of the temperatures we are experiencing is normal. Also I should take this into account before actioning any maintenance requests . She said it will be replaced if it gets broken at some point and if they receive another complaint that it isn't cooling and if the technician finds no fault with it, I will be charged for the diagnostic/call out.
I switched it on this morning and it there is no cool air. We are thinking of moving out since it isn't worth it. I haven't responded to the email either. I was wondering if I should put in another request before moving out just to cover me in case it is actually broken.
Any feedback is much appreciated